DME Service Coordinator (CPAP) - Float

Bring Your Possibilities to Fairview

At Fairview, we believe in the power of possibility — within ourselves, our teams, and the

communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all

share. Whether you’re providing hands-on care, innovating behind the scenes, or

supporting those who do, your work matters.

Fairview is seeking a dedicated DME Service Coordinator to specialize in CPAP, BiLevel, and related PAP supplies and equipment. This patient-facing role plays a vital part in ensuring individuals receive high-quality sleep therapy and ongoing support for their PAP devices.

The DME Service Coordinator will be responsible for obtaining clinical documentation, verifying insurance information, and qualifying patients under their insurance guidelines. They will educate patients on sleep therapy and PAP equipment, schedule and complete PAP-related appointments either in-office or virtually, and process paperwork for billing while ensuring all patient interactions are properly documented. Additionally, they will monitor patient progress and provide ongoing support to help patients succeed with their PAP therapy devices.

This role also includes assisting in the showroom with other DME items, answering phone calls, returning voicemails, transferring supplies, and supporting inventory management. Strong organizational skills, attention to detail, and a commitment to compassionate patient care are essential. Knowledge of sleep therapy and DME-related equipment is preferred, and experience with insurance verification and billing processes is a plus.

The DME Service Coordinator plays a critical role in guiding patients through their respiratory therapy journey and ensuring their success with PAP devices. If you are passionate about patient care and want to be part of a supportive team, we would love to hear from you.

Additional responsibilities involve:

• Developing, implementing, and handling inventory control processes
• Ensuring patient care needs are served in a timely manner
• Setting up equipment and delivering quality education
• Coordinating equipment data management and analysis efficiently
• Providing timely and accurate compliance information to providers
• Facilitating effective claim processing
• Assist patients in the showroom
• Other assigned DME duties

Required:

• 2 years of customer service experience
• BLS Certification (or required to possess within 2 months from hire date)

Preferred:

• Associate or Bachelor's Degree in a healthcare or similar work experience
• 2 years in a direct patient care setting
• Experience fitting DME equipment

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

Salary : $23 - $32