What are the responsibilities and job description for the Community Manager - NYCHA position at Fairstead ESC LLC?
Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.
At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.
Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.
Fairstead has an exciting opportunity at one of our properties, and we are looking for a strong Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below.
RESPONSIBILITIES:
- Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act.
- Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
- Develops responses to regulatory agencies in coordination with the Compliance Department.
- Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements.
- Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews.
- Assisting tenants with requests, questions, problems, and complaints.
- Monitors tenant and complex-wide arrears and litigation cases.
- Document lease violations and coordinate evictions.
- Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs.
- Alerting staff of move-ins, move-outs, and any emergencies.
- Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations.
- Coordinate vendor bids and contractor quotes.
- Conduct and document unit inspections.
- Conduct bi-annual walk-throughs with the Building Superintendent.
- Create reports for review to ensure all buildings under the PM's responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed.
- Provide and obtain updates on various ongoing construction projects/unit renovations.
- Work with the construction team on avoiding violations, inspections, and necessary access.
- Attend monthly financial catch-up meetings and monitor budgets.
BENEFITS:
- Generous employer contribution for Medical Insurance through Meritain Health.
- Employer Paid Vision Plans.
- Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
- 12 paid Holidays.
- 15 days of PTO.
- 7 Sick days.
- Employer Paid Life Insurance.
- Flexible Spending Account.
- Nationwide Pet Insurance.
- Disability Insurance.
- Laser Correction Discount.
- Employee Discounts on appliances, apparel, and more.
QUALIFICATIONS:
- Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management).
- COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
- Bachelor's degree preferred.
- EIV experience.