What are the responsibilities and job description for the Salon Experience Coordinator position at Fairmont?
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!
What’s in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description
Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following. Consistently provide professional, engaging, and friendly service that exceeds guest expectations:
- Create a welcoming atmosphere during guest check-in and check-out.
- Maintain a high level of professionalism in all aspects of job performance.
- Host guests through the facility, familiarizing them with the surroundings, and explaining the wellness journey.
- Educate guests on spa experiences and retail offerings, suggesting products tailored to their needs to enhance their at-home wellness routine.
- Guide guests in making reservations, recommending multiple treatments and up-sells to maximize their spa experience.
- Communicate all changes, cancellations, and additions to the Back of House Leadership team.
- Promote a safe working environment by adhering to Hotel health and safety standards.
- Process transactions and adjustments in Book4Time daily.
- Accept responsibility for the cash drawer and ensure it balances at the close of shift.
- Be able to lift up to 20 pounds as needed.
- Perform any duties and responsibilities as assigned, including completion of daily checklists.
Qualifications
- Previous experience is an asset in a salon or spa
- Sales experience required, preferably in a salon, spa, or luxury hospitality environment.
- Must be able to read, write and speak English
- Bilingual is an asset
- Basic computer skills required
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
Visa Requirements: Proof of eligibility to work in the United States is required.
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS