What are the responsibilities and job description for the Bellperson position at Fairmont?
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Job Description
The primary duties of the Bell person are to help with the check in/ checkout processes, and to accommodate guests during their stay in a pleasant and efficient manner.
The Bell person is responsible for helping guests / clients into and out of the property to the best of his or her ability, and for providing the delivery of items to guests on an as needed basis.
- Must be able to stand and walk throughout entire shift.
- Engage guests waiting in line to check in.
- Must be able to work in a team and get along with others.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
- AM, PM and Overnight shifts required.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Greet guest in a pleasant manner
- Load and unload and offload carts
- Escort guests to rooms, explain amenities and safety procedures
- Check/ store luggage for arrivals and departures
- Deliver messages to meeting rooms
- Deliver flowers and packages to guest rooms
- Complete room changes
- Give directions
- Open doors
Qualifications
- Experience in a hotel or related field or high school diploma preferred.
- Long hours sometimes may be required.
- Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
Additional Information
A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.