What are the responsibilities and job description for the Housekeeping Manager position at FAIRMONT?
Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Employee Benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies.Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESSJob DescriptionThe Housekeeping Manager will assist the Director of Housekeeping in maintaining hotel facilities in a clean, sanitary, and orderly condition keeping as a priority the safety and security of our guests and employees.Approach all encounters with guests and employees in a friendly, service-oriented manner.Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areasAssure that quality standards of cleanliness are met at all times in guest rooms and public areasCommunicate repair work and unsafe conditions to the appropriate departmentCommunicate areas in need of special cleaning as well as any missing itemsCommunicate in room changes and any room status changes to the Front DeskBe familiar with all the rules, policies, and standard operating procedures for the Housekeeping departmentAssist with the training of all new hires and the retraining of senior colleaguesReview and evaluate colleague performance records to comply with company standards in the departmentPlan and coordinate daily staffing levels and make any necessary changesAssist in maintaining colleagues daily work hours and recordsPlan, schedule and execute special projects such as general cleaning and carpet shampooingEnsure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring correctionsAssist with monthly inventory countsAssist with the preparation of the weekly payrollAssist with the preparation of the weekly scheduleInspection of all rooms to ensure Fairmont Standards are being followedCoaches, counsels, and delivers corrective action as requiredPerform all other duties as requested.Conduct a staff meeting with staff on a regular basis with minutes to Human Resources.Assist the Director of Housekeeping in developing agendas and conducting monthly department staff meetings.Other duties as required.QualificationsLong hours sometimes may be required. Medium work – Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high-pressure situations.Must maintain composure and objectivity under pressure.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of a particular need.Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. Must have knowledge of the entire Housekeeping operation including payroll, cost controls, scheduling, inventory control, ordering, colleague coaching & counseling and performance reviews.Ability to work well under pressureWillingness to work a flexible scheduleExcellent oral and written communication skills2-3 years of Housekeeping Supervisory experience requiredMultilingual ability an asset – preferably English/SpanishProficiency with Opera and Microsoft Office products is preferredAdditional InformationSalary is $72,000.00 to $75,000.00 annually.All your information will be kept confidential according to EEO guidelines.
Salary : $72,000 - $75,000