Operations Manager

Overview

We are seeking a dynamic and results-driven Operations Manager to help lead our operations with enthusiasm and strategic insight. In this pivotal role, you will work hand in hand with the General Manager. You will help oversee daily hotel operations (back of house and front of house), manage teams, optimize revenue, and ensure exceptional customer service. Your leadership will drive operational excellence, streamline processes, and foster a positive environment that motivates staff to deliver their best every day. This position offers an exciting opportunity to shape the customer experience and contribute to the overall success of our team.

Duties

• Right-hand person to the GM
• Train and work closely with the GM to become comfortable and proficient at the job
• Manager-On-Duty when GM is not on property
• Weekend and Holiday hours
• Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals.
• Strong hospitality/service industry background and established networking skills.
• Proven ability to drive GSS (Guest Satisfaction Scores).
• Effective in hiring, mentoring and leading a team toward outstanding results.
• Able to work with the GM to drive property's revenue.
• Well versed in sales and excellent customer service delivery.
• Prior Management Experience. Hospitality Experience preferred.
• Previous food & beverage or housekeeping experience desirable
• Knowledge of PMS reservation systems (We currently operate Stay PMS).
• Marriot work history desirable

Skills

• Strong management skills with proven experience supervising teams in a fast-paced customer facing environment.
• Excellent negotiation and communication skills for effective guest relations and team leadership
• Strong mentoring and leadership skills for developing new hires and enriching current employees.
• Exceptional organizational skills with a focus on time management and operational efficiency
• Leadership qualities that inspire teamwork; previous assistant manager or shift supervisor experience is preferred
• Ability to learn and adapt to an ever evolving work environment

You will be the liaison with the hotel brand, our owners and with HGM in facilitating a successful business operation through the orchestration of brand training, operational deadlines, providing attention to detail in ordering of supplies and following budget guidelines, as well as networking with guests as the “face” of this exciting and upscale hotel. Additional Information: This hotel is owned and operated by an independent franchisee, Hospitality Group Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Pay: $36,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person

Benefits:

Salary : $36,000 - $45,000