Operations Manager

Job Summary:

We are hiring a Operations Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

• MED Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

• Oversee day-to-day hotel operations, ensuring hotel departments are working together and everyone is focused on exceeding the needs of our guests.
• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.
• Build and Foster Front Office Staff. Create an engaging environment to motivate people to join, training to help them do their best, and advance with the company.
• Assist General Manager in the development, implementation and monitoring of financial and operation plans for the hotel which support the overall objectives of the company.
• Manager on Duty as assigned.

• 2 years of hotel or hospitality leadership experience with strong leadership and problem-solving skills
• Excellent interpersonal and written communication
• Working knowledge of hotel software systems
• Ability to work flexible shifts, including weekends
• Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus experience in operations

Oxford Hotel Group, LLC dba Fairfield by Marriott in Oxford, OH, located next to Yager Stadium - home of the Miami RedHawks. The property is located minutes from Miami University's campus. Fairfield by Marriott offers the perfect home base, with easy access to Miami University, Historic Uptown Oxford, and local shops. Dora Hospitality offers a great working environment and was voted Best Hospitality Company to work for by Randy Starr and 5 Starr Engagement.