What are the responsibilities and job description for the Hotel Front Desk Agent position at Fairfield Inn & Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently. Experience is not necessary but is a plus.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations using phone systems.
- Provide information about hotel amenities, services, and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and manage billing inquiries.
- Uphold high standards of phone etiquette when answering calls from guests.
Experience
- Previous experience in customer service or guest relations is highly desirable.
- Familiarity with hospitality management principles is a plus.
- Proficiency in using phone systems and hotel management software is beneficial.
- A passion for providing excellent service in a fast-paced environment is essential.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Lexington, KY 40511 (Required)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $14 - $15