What are the responsibilities and job description for the Guest Service Agent position at Fairfield Inn & Suites?
Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team at a premier hotel. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your ability to handle guest inquiries, manage reservations, and assist with various services will contribute to an outstanding guest experience.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications through various systems.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Provide information about hotel amenities, local attractions, and services available.
- Maintain communication with other departments to ensure seamless guest services.
- Assist in managing phone systems and responding to calls in a timely manner.
- Uphold hotel standards of cleanliness and professionalism in all guest interactions.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Familiarity with hotel operations and guest relations is a plus.
- Strong communication skills with the ability to engage effectively with guests.
- Multilingual abilities are highly desirable for enhancing guest interactions.
- Proficient in using phone systems and reservation software.
- A background in hospitality management is advantageous but not required.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Guest Service Agent where your passion for hospitality will shine!
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
- Hotel: 1 year (Preferred)
- Computer skills: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Olean, NY 14760 (Required)
Ability to Relocate:
- Olean, NY 14760: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16
