Front Desk Night Auditor

Position: Guest Service Representative

Department: Front Desk

Reports to: Operations Manager and General Manager

JOB SUMMARY

Responsible for front desk procedures, checking guests in and out, reservations, customer relations, safety and security. Effective positive communication with guests and co-workers.

ESSENTIAL FUNCTIONS

· Wears appropriate uniform and name tag at all times

· Process an hourly status of inventory in order to determine correct selling actions

· Knowledge of Brand marketing programs

· Organizes the days arrivals giving appropriate attention to special requests

· Registers all incoming guests in a courteous manner and follows proper procedures

· Accepts and records methods of payment and charges

· Answers switchboard within three rings using proper greeting

· Answers questions guests may have regarding hotel amenities and surrounding areas

· Follows proper money handling procedures. Balancing credit cards, cash and preparing shift deposit

· Issues and maintains safety deposit boxes

· Maintains key control as outlined by hotel policy and procedures

· Fully understands all safety and security procedures and can physically evacuate property in an emergency

· Observes all guest and employee security procedures

· Receives and processes guest messages and mail

· Registers all wake-up calls

· Adheres to Brand standards

· Standing through shift required

· Complies with all company policies and procedures

· Follows lost and found procedures as outlined by the General Manager

· Communicates well with all departments

· Promotes positive guest and employee relations

· Performs other duties as assigned by management

QUALIFICATION STANDARDS

· Administrative accuracy and attention to detail

· Pleasant telephone personality and attitude with guests and co-workers

· Neat appearance

· Must be able to read, write, speak and understand English

· Works well under pressure

· Maintains neatness, cleanliness and organization of work area

· Reliability and honesty essential

· Computer skills preferred

· Conflict resolution skills required

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $14