Front Desk Agent

Job Summary:

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

• MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire 
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

• Greet and assist guests during arrival and departure
• Process payments and issuing room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

• High school diploma or equivalent, 1 year of customer service experience preferred, Comfortable using hotel reservation software
• Ability to understand and follow directions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
• Able to stand for long periods and work weekends

Come join the Fairfield Inn and Suites Madison Historic Eagle Cotton Mill that offer guests convenient access to Historic downtown Madison, spectacular views of nearby Clifty Falls, as well as panoramic views of the Ohio River! Explore the many shops, restaurants and attractions in Madison, IN. Madison is one of the best-preserved river towns in the Midwest with festivals and events along the river throughout the Spring, Summer, and Fall. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.