What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites?
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. Your main responsibilities will include checking guests in and out, answering phone calls, and assisting with guest inquiries. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out efficiently and accurately
- Answer phone calls and direct them to the appropriate department
- Provide information about hotel amenities, local attractions, and dining options
- Assist guests with any inquiries or requests they may have during their stay
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel staff to ensure guest satisfaction
Experience:
- Previous experience in a front desk or customer service role is preferred
- Excellent phone etiquette and communication skills
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving skills and attention to detail
- Proficient in using computer systems for reservations, check-ins, and check-outs
At our hotel, we value our employees' contributions and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to interact with guests from all walks of life while gaining valuable experience in the hospitality industry. We also provide ongoing training and development opportunities to help you grow in your career.
If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we encourage you to apply for this position. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12 - $14