What are the responsibilities and job description for the Front desk Associate / Night Shift position at Fairfield Inn & Suites Stillwater, OK?
Job Summary
Join our dynamic team as a Front Desk Associate working the Night Shift, where you will be the welcoming face and vital communication hub of our hospitality operation during evening hours (11 PM to 7 AM). This role offers an exciting opportunity to deliver exceptional guest experiences, manage reservations, and ensure smooth operations through effective communication and problem-solving. Your energetic and professional approach will help create a warm, safe, and efficient environment for all visitors and team members.
Duties
- Greet guests warmly upon arrival, providing friendly and professional customer service at all times
- Manage check-in and check-out processes using property management systems (PMS).
- Handle guest inquiries via phone and in person, offering accurate information about services, amenities, and local attractions
- Coordinate reservations and room assignments efficiently while maintaining up-to-date records in hospitality reservation systems
- Conduct night audit procedures to reconcile daily financial transactions, ensuring accuracy and completeness
- Respond promptly to guest requests, complaints, or emergencies following hotel emergency procedures with professionalism and urgency
Skills
- Strong background in hospitality management with experience in hotel front desk operations and guest services
- Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
- Proficiency with property management systems (PMS).
- Excellent customer service skills with a focus on hospitality excellence, phone etiquette, and client communication
- Ability to solve customer service problems swiftly while maintaining a positive attitude under pressure
- Knowledge of hotel emergency procedures and night audit processes to ensure safety and operational accuracy
- Experience in resort or hotel environments preferred, with a focus on guest relations and hospitality excellence
This paid position is ideal for motivated individuals eager to thrive in a fast-paced hospitality environment. If you are passionate about delivering memorable guest experiences with energy and professionalism during night hours, we want to hear from you!
Pay: $11.00 - $13.00 per hour
Expected hours: 20.0 – 40.0 per week
Work Location: In person
Salary : $11 - $13