What are the responsibilities and job description for the Front Desk position at HealthCARE Express?
Do you make a GREAT first impression?
Do you NEVER meet a stranger?
If so, HealthCARE Express is looking for reliable, energetic, and outgoing individuals to join our D.O.F.I. team!
"D.O.F.I.?" That stands for Director of First Impressions - and that's exactly what this position is all about.
As the face of our company, the front desk team plays a vital role in the patient experience and overall success of our clinics. We're looking for someone who brings positivity, professionalism, and purpose to every interaction.
RESPONSIBILITIES:
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Greet patients and verify information in our computer system
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Provide assistance and information when requested
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Answer phone calls promptly and courteously
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Monitor and replenish clinic forms as needed
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Maintain accurate patient accounts, including cashiering, posting charges, and printing receipts
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Scan patient documents and reports into the system
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Ensure strict confidentiality of all patient information
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Verify insurance and address patient concerns professionally and promptly
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Maintain a professional and friendly demeanor with patients and team members
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Be flexible and open to cross-training in other areas
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Take on additional responsibilities outside the normal scope when needed
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Observe, identify, and act on opportunities to help us move forward and grow
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Support our vision, mission, and values through all job duties
What We're Looking For:
We're looking for someone who is highly organized, values confidentiality, and thrives in a fast-paced environment. You should have strong communication and customer service skills and feel confident using computers. Experience in a clinical setting and a basic understanding of HIPAA are helpful, but a great attitude and willingness to learn are just as important. Most of all, we want someone who genuinely enjoys helping others and being part of a team that's passionate about making a difference.
Position Details:
Pay: $15.00 /hour (based on experience)
Hours: 30 hours per week; 12 hour shifts, 8a-8p; Rotating Saturdays; schedule may vary
Benefits Include:
Health Insurance, Dental, Vision, Life Insurance, Short- & Long-Term Disability, Accident & Critical Illness coverage, Benefit Time Off, and Bereavement Leave
At HealthCARE Express, we don't just offer jobs - we build careers. We're proud to foster a culture that promotes personal growth, celebrates wins (big and small), and makes work both meaningful and fun. From monthly themed dress-up days to a team-driven environment that thrives on innovation, this is a place where you can truly grow. With 16 urgent care clinics, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana, there's never been a better time to join us.
Make a lasting first impression. Join our team today!
Salary : $15