Front Desk Associate

Job Summary

The Front Desk Associate is the first and last point of contact for guests and plays a key role in delivering the friendly, efficient, and reliable service that defines Fairfield by Marriott. This position is responsible for creating a welcoming environment, ensuring smooth check-in and check-out experiences, and supporting overall hotel operations.

Key Responsibilities

• Greet guests warmly and provide a positive first impression of the hotel
• Perform check-in and check-out procedures accurately and efficiently
• Handle reservations, room assignments, and billing transactions
• Recognize and thank Marriott Bonvoy® members, acknowledging elite status benefits
• Respond promptly and professionally to guest requests, questions, and concerns
• Answer phone calls and emails, providing accurate hotel and local information
• Maintain a clean, organized, and professional front desk area
• Communicate effectively with housekeeping, maintenance, and management to resolve issues
• Follow cash handling, safety, and security procedures
• Uphold brand standards and hotel policies at all times

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills; experience with hotel property management systems a plus
• Flexible availability, including evenings, weekends, and holidays
• Professional appearance and positive attitude

Physical & Work Requirements

• Ability to stand for extended periods
• Occasional lifting (up to 25 lbs)
• Ability to work in a dynamic, guest-focused environment

Why Join Us

• Opportunity to grow within the Marriott family
• Supportive team-oriented work environment
• Training and development opportunities
• Employee travel discounts and benefits (where applicable)

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Work Location: In person

Salary : $18