What are the responsibilities and job description for the Guest Service Agent position at Fairfield Inn & Suites by Marriott?
The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities:
- Greet and tend to guests in a positive and friendly manner.
- Maintain a constant presence at the front desk.
- Process check-ins and check-outs.
- Complete required shift-specific checklist.
- Handle billing, post charges, and collect payments.
- Manage room availability, create reservations, and answer phone calls.
- Possess general knowledge about the local area.
- Anticipate guest needs, recognize issues and respond in a timely manner.
- Effectively communicate with guests and other staff members.
- Coordinate with housekeeping staff for room status and guest requests.
- Manage security of guest information, keys, and cash drawer.
- Comply with IHG standards and promote brand loyalty.
- Ensure cleanliness of front desk and lobby areas.
- Multitask and prioritize work duties for maximum efficiency.
- Maintain a professional appearance through dress and demeanor.
- Perform all other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Preferred customer service experience.
- Preferred experience in the hotel industry.
- Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
- Availability to include weekends.
- Ability to lift up to 30 pounds.
- Strong interpersonal, organizational, and problem solving skills.
- Computer literacy.
- Strong written and verbal communication skills.
Health insurance benefits are available to full-time employees.
Fairfield by Marriott is a franchised economy to midscale hotel brand of Marriott International. The properties target guests willing to accept fewer amenities for lower prices.