What are the responsibilities and job description for the Future Opening: Fairfield Inn By Marriott Hotel Front Desk Agent position at Fairfield Inn & Suites Hilliard West Columbus?
Thank you for your interest in our Hotel Front Desk associate position.
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Balance comfort and convenience at our West Columbus hotel
Located just 10 miles west of downtown Columbus, Fairfield Inn & Suites Columbus Hilliard boasts a great location. Catch a Columbus Crew game at Mapfre Stadium, enjoy access to sporting events and campus tours at nearby Ohio State University and head to Hollywood Casino and Great Western Shopping Center for delightful afternoon entertainment options. When you're ready to return to the hotel, take a dip in our indoor pool and get a workout in at our 24-hour fitness center. If you need to get some work done before bed, our ergonomic workstations give you the perfect space to conduct business. Before you head out again in the morning, savor our complimentary breakfast which includes a delicious hot buffet. Our rooms are spacious, but if you find yourself wanting something bigger, we do offer several suite options. At Fairfield Inn & Suites Columbus Hilliard, you're our #1 priority. Ask us about The Fairfield 100% Guarantee™, where we promise you will be satisfied or we'll make it right.