What are the responsibilities and job description for the Hotel Front Desk Agent (7am-3pm) position at Holiday Inn Express Columbus - Dublin?
Job description:
Job Summary
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for our Hotel Front Desk Agent position (Morning Shift: 7am-3pm) on our Guest Services Team! You’ll welcome Guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities should submit their Resume today or stop at the property to pick up a copy of our Job Application by simply asking the Front Desk Agent!
Duties
- Greet Guests upon their departure while checking-out and preparing for Arrivals for the evening shift which begins at 3pm.
- Handle Guest inquiries and issues promptly and professionally
- Process payments and maintain accurate records
- Provide information about Hotel services, amenities, and local attractions
- Coordinate with housekeeping and maintenance to ensure Guest satisfaction
Responsibilities:
- Connect with the housekeeping department to ensure Guest accommodations are ready
- Welcome, register, check-in, and check out Guests staying at the hotel, provide keys and room numbers, and record credit card information
- Answer incoming calls and questions about Guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Keeping accurate records of all hotel Guest account information
Join our team and be a part of delivering exceptional Guest Service experiences at our Award Winning Hotel!
Hourly Pay: $16. to $17. per hour based upon Hotel Front Desk Experience and Opera PMS/Hotelkey PMS Experience.
Job Types: Full-time
Benefits:
- Employee discount on IHG properties
- Employee discount from in-house Marketplace
- Paid time off
Schedule:
- 8 hour shift
- Morning shift (7am-3pm)
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $16 - $17