What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites By Marriott Detroit Taylor?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Utilize phone systems to handle incoming calls and transfer them to the appropriate department or guest room
Experience:
- Previous experience in customer service or hospitality is preferred
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to interact effectively with guests and team members
- Bilingual/multilingual skills are a plus
- Familiarity with hotel management systems is an advantage
- Knowledge of phone etiquette and ability to handle multiple phone lines
Join our team as a Front Desk Agent at our hospitality-focused hotel. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience throughout their stay. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you have a passion for hospitality and enjoy working with people from diverse backgrounds, we would love to hear from you.
Please submit your resume along with a cover letter highlighting your relevant experience. Only qualified candidates will be contacted for an interview.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14 - $15