What are the responsibilities and job description for the Office Assistant IV - Environmental Health position at Fairfield County, Ohio?
Primary Purpose
This position serves as a receptionist for the Environmental Health Division at Craven County Health Department. The primary purpose of this position is to provide the public with information and assistance either in person or by telephone, fax or email, and to take requests and complaints from the public, electronically enter them into a database and route them to the proper personnel.
Essential Functions
Public Contact
Graduation from high school and demonstrated possession of the knowledge, skills and abilities gained through at least two years of office assistance/secretarial experience; or an equivalent combination of training and experience.
Knowledge, Skills, And Abilities
Considerable knowledge of office procedures, methods and practices.
Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature.
Ability to maintain organized and effective workflow.
Ability to independently compose and format materials with established guidelines.
Ability to record, compile, summarize, and perform basic analysis of narrative and numerical materials.
Ability to learn office process and procedures and apply this knowledge in basic problem-solving and responding to questions and inquiries.
Craven County offers regular full-time employees a wide variety of employee benefits including:
Health Insurance
Health Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost.
Dental Insurance
Dental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services. It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own expense.
Life Insurance and AD&D
Craven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense.
Disability Insurance
Craven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL. Employees have the option to purchase additional disability insurance at their own cost.
North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.
NC401k
Craven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%.
Annual Leave
Regular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.
Regular full-time employees earn 3.69 hours of sick leave per pay period. Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina.
Paid Holidays
County employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary.
Longevity
Eligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year. Longevity benefits increase $25 per year up to a maximum of $1,000.
Merit Program
Craven County offers a merit program. Up to 56% of eligible employees may receive a performance-based merit increase each year.
Supplemental Benefits
County employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac.
Employee benefits are subject to change or may be contingent upon funding availability.
This position serves as a receptionist for the Environmental Health Division at Craven County Health Department. The primary purpose of this position is to provide the public with information and assistance either in person or by telephone, fax or email, and to take requests and complaints from the public, electronically enter them into a database and route them to the proper personnel.
Essential Functions
Public Contact
- Maintains daily contact with the general public is in person, over the telephone, through faxes or emails, and in the capacity of a receptionist for the Environmental Health division. These contacts vary in scope from receiving complaints from citizens to assisting individuals in the process of applying for various permits, to answering questions, to researching existing permits, to collecting money from the public for fees and generating receipts. This position is also responsible for making reminder calls to the public for attendance of any courses/classes we may offer and to collect the fees (if fees apply).
- Receives requests for services from the public and other agencies and disperses them to the appropriate staff, other agencies and/or other organizations.
- Communicates tactfully and effectively handling requests, suggestions and /or complaints from the public, other agencies and staff.
- Maintains basic knowledge and understanding of the multiple programs within the division and keeps abreast of changes as necessary.
- Respond to requests for information regarding water systems, wells, on-site sewage treatment and disposal systems, food/lodging/institutions facilities (including requests for investigations of food borne illnesses), and a variety of complaints regarding water, wastewater, establishments, mosquitoes, indoor air quality and a variety of other environmental health issues or concerns.
- Assists citizens in finding the proper outside authority to assist them as needed if requested information and/or services are not part of the Environmental Health division.
- Processes (key data, scan, mail, etc.) requests for services, complaints, water analysis reports, denial letters, applications for onsite permits (in regard to septic systems & wells), food service establishment plan review applications, swimming pool permit applications and tattoo artist applications.
- Completes detailed entry of all complaints and requests via the “Requests/Complaints” Program.
- Responsible for typing, mailing and/or forwarding to the appropriate person any reports, correspondence, permits, certificates, etc. These are completed when the Environmental Health Specialist returns the information to this position. It is then prepared for mailing according to the direction of the Environmental Health Specialist. If necessary, paperwork is copied or scanned and appropriately filed (physically or electronically).
- Scans Onsite applications and permits along with all-inclusive paperwork.
- Serves in the absence of Office Assistant V, tracking incoming payments and completing daily deposit, as needed.
- Maintains and replenishes the files with forms, mandated regulations, etc., revising, when necessary, under the supervision of the Office Assistant V. Creates new files as needed at the end of calendar and/or fiscal years. Maintains the Onsite Operation Permits notebooks and is responsible for boxing up the permits as they age out. Maintains the Onsite active permits files.
- Prepares letters using templates based on information received from the Environmental Health staff. The Environmental Health Specialist and Environmental Health Supervisor review the letters before mailing.
- Prepares outgoing mail by affixing the appropriate amount of postage and keying it to the proper Environmental Health program. Responsible for preparing and attaching (when required) the certified mail, return receipt requested forms.
- Delivers incoming mail to the appropriate Environmental Health staff as needed.
- Processes applications and posts checks received via mail.
- Completes other duties as assigned.
- In the event of a disaster, may be required to assist as needed.
Graduation from high school and demonstrated possession of the knowledge, skills and abilities gained through at least two years of office assistance/secretarial experience; or an equivalent combination of training and experience.
Knowledge, Skills, And Abilities
Considerable knowledge of office procedures, methods and practices.
Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature.
Ability to maintain organized and effective workflow.
Ability to independently compose and format materials with established guidelines.
Ability to record, compile, summarize, and perform basic analysis of narrative and numerical materials.
Ability to learn office process and procedures and apply this knowledge in basic problem-solving and responding to questions and inquiries.
Craven County offers regular full-time employees a wide variety of employee benefits including:
Health Insurance
Health Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost.
Dental Insurance
Dental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services. It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own expense.
Life Insurance and AD&D
Craven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense.
Disability Insurance
Craven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL. Employees have the option to purchase additional disability insurance at their own cost.
North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.
NC401k
Craven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%.
Annual Leave
Regular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.
- Less than two years of service earns 10 days per year.
- Two but less than five years of service earns 12 days per year.
- Five but less than 10 years of service earns 15 days per year.
- 10 but less than 20 years of service earns 18 days per year.
- 20 or more years of service earns 20 days per year.
Regular full-time employees earn 3.69 hours of sick leave per pay period. Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina.
Paid Holidays
County employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary.
Longevity
Eligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year. Longevity benefits increase $25 per year up to a maximum of $1,000.
Merit Program
Craven County offers a merit program. Up to 56% of eligible employees may receive a performance-based merit increase each year.
Supplemental Benefits
County employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac.
Employee benefits are subject to change or may be contingent upon funding availability.
Salary : $25 - $1,000