What are the responsibilities and job description for the Operations Manager position at Fairfield by Marriott?
Company Description
Fairfield by Marriott, established in 1987, is a globally recognized leader in the upper midscale hotel industry, offering an uncomplicated and comfortable stay for travelers. Known for its signature Fairfield Guarantee™, the brand is committed to delivering an inviting and seamless experience characterized by warm hospitality and exceptional service. With nearly 1,000 properties spanning regions such as the United States, Canada, Latin America, and Asia Pacific, Fairfield caters to both leisure and business travelers. Designed with simplicity and value in mind, Fairfield ensures every guest enjoys a stress-free and productive experience while traveling.
Role Description
This is a full-time on-site role for an Operations Manager at Fairfield by Marriott located in Manchester, CT. The Operations Manager will oversee daily hotel operations, ensuring adherence to quality standards and guest satisfaction. Responsibilities include managing teams, optimizing operational efficiency, monitoring budgets, improving guest experiences, and implementing strategies for achieving performance goals. The role also involves ensuring compliance with safety and brand standards while fostering a collaborative and positive work environment.
Qualifications
- Strong leadership, team management, and organizational skills
- Operational knowledge including budget management and productivity optimization
- Exceptional problem-solving, decision-making, and critical thinking abilities
- Excellent verbal and written communication skills
- Experience in hospitality operations, guest relations, and customer service
- Familiarity with hotel industry standards, regulations, and compliance is a plus
- Bachelor’s degree in hospitality management, business administration, or a related field is preferred
- Ability to manage multiple priorities while maintaining attention to detail