What are the responsibilities and job description for the Front Desk Associate Fairfield Inn & Suites Los Lunas NM position at Fairfield by Marriott Inn & Suites Los Lunas?
Overview
As a Front Desk Associate at Fairfield Inn & Suites in Los Lunas, New Mexico, you’ll help create a welcoming, smooth experience from arrival through departure. You’ll support guest services, manage front desk tasks, and communicate clearly with guests and colleagues. Your impact: By resolving questions promptly and coordinating guest needs, you help travelers feel welcomed and supported throughout their stay.
Duties
- Welcome guests, complete check-in and check-out, and assist with reservations using hospitality reservation systems and property management systems (PMS), including OPERA where applicable.
- Answer and direct calls using multi-line phone systems; maintain professional phone etiquette and clear client communication.
- Respond to requests and concerns with customer service problem-solving, and support positive guest relations.
- Maintain accurate guest records and coordinate with hotel teams to address service needs.
- Follow hotel emergency procedures and assist with night audit tasks when assigned.
Qualifications
- Customer service, hospitality, front desk, or guest services experience is valuable; hotel experience, resort experience, or hotel management exposure is a plus.
- Familiarity with hospitality reservation systems, property management systems (PMS), or OPERA is preferred.
- Strong phone communication, phone etiquette, and guest-focused problem-solving skills.
- Hospitality management knowledge and familiarity with hotel emergency procedures are helpful.
- Bilingual or multilingual communication skills are a plus.
Pay: $13.00 - $15.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $13 - $15