What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites Gallup?
Job description
Fairfield Inn & Suites Gallup
Front Desk Agent – PM Shift 2pm – 10pm and 6AM - 2PM – Weekends Required
Perks: Benefits package, travel discounts, monthly bonuses, quarterly bonuses, paid time off and more!
The Fairfield Inn & Suites Gallup is seeking positive and professional Front Desk Agents to join our team. If you have a passion for hospitality and enjoy connecting with guests, consider this opportunity!
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Requirements:
- Prior experience in a hotel setting or in a similar customer service role
- Flexible schedule required for days, evenings, weekends, and holidays
- Reliable transportation
- Excellent English communication skills and able to read, write and speak fluently
- Legally authorized to work in the United States
- Hilton brand experience is a plus
Essential Job Duties
- Greets guests with genuine and warm spirit of hospitality
- Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
- Posts transactions to guest and master accounts
- Reviews guest account balance, ensuring that payment is secured
- Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
- Reviews arrivals and blocks special requests
- Processes required reports, including down time, high balance, etc.
- Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
- Handles guest requests and concerns in a courteous and efficient manner
- Coordinates the delivery of guest services by other hotel departments and outside businesses
- Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
- Prepares guest amenities, and ensures delivery in a timely manner
- Handles in-house guest reservation requests such as extension, late check-out, and rebooking
- Handles check-out procedures swiftly and accurately and assists guests on departure.
- Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
- Stores guest luggage
- Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
- Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
- Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
- Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
- Operates the franchise terminal and performs designated maintenance tasks
- Maintains procedures for credit control and handling of financial transactions
- Maintains guest safety & privacy by adhering to established procedures
- Issues safety deposit boxes for guest use, following security protocol
- Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
- Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
- Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
- Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
- Assists with the relocation of guests, when necessary
- Assists other departments during slow periods
- Additional duties may be added at any time at the discretion of management
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends
Experience:
- Hotel experience preferred
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person