What are the responsibilities and job description for the Front Desk Manager position at Fairfield Billings?
Job Overview
We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team at a vibrant hospitality establishment. In this pivotal role, you will be the first point of contact for our guests, ensuring a welcoming atmosphere while managing front desk operations seamlessly. Your leadership will drive exceptional guest experiences, foster a positive environment, and uphold the highest standards of hospitality management. If you thrive in fast-paced settings and possess a passion for delivering outstanding customer service, this opportunity is perfect for you!
Duties
- Oversee daily front desk operations, including check-in/check-out processes, reservations, and guest inquiries
- Lead and motivate the front desk team to deliver exceptional guest services with enthusiasm and professionalism
- Manage multi-line phone systems, answer inquiries promptly, and provide accurate information with excellent phone etiquette
- Handle guest complaints and resolve issues efficiently to ensure maximum satisfaction
- Conduct night audits to reconcile daily financial transactions and ensure accuracy in reporting
- Maintain a welcoming environment by supervising guest relations and ensuring all staff adhere to hospitality standards
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs swiftly and effectively
Qualifications
- Proven experience in hotel management or hospitality management roles, especially at the front desk or guest services area
- Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
- Strong knowledge of hotel management systems, reservation platforms, and multi-line phone systems
- Excellent customer service skills with a friendly, professional demeanor
- Experience in night audit procedures and handling guest relations in a resort or hotel setting
- Exceptional communication skills, including phone etiquette and interpersonal interactions
- Ability to lead a team, manage multiple priorities, and work flexible hours including nights and weekends
Join us to create memorable experiences for our guests while advancing your career in hospitality! We’re committed to fostering an inclusive environment where your skills can shine. All positions are paid roles designed to support your growth in the dynamic world of hotel management.
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $17 - $19