Distribution Operator

Function:

Under limited supervision of the Manager, Transmission, monitors and controls the operation of 

a complex water transmission and distribution system, by means of a Supervisory Control and 

Data Acquisition (SCADA) system.

Responsibilities:

 Monitors and controls the operation of the water transmission and distribution system by: 

o Utilizing the SCADA system to monitor, analyze, and respond to system 

conditions. 

o Remotely operating pumps, storage facilities, control valves and other equipment 

as required. 

o Monitoring operational set points and alarms. 

o Monitoring water quality parameters. 

o Identifying water demands and establishing energy-efficient pumping strategies 

and schedules to meet them. 

o Interacting with water treatment plant operators regarding current and anticipated 

water demands. 

o Analyzing and troubleshooting system problems.

o Exercising independent judgment, initiative, and action within established 

operational parameters. 

o Responding to system emergencies in a manner consistent with applicable 

procedures and to minimize disruption of service. 

o Entering data into the SCADA system and personal computers as required. 

o Communicating with other staff, including supervisors, plant operators, 

maintenance personnel, dispatchers, and engineering staff, as needed.

o Notifying wholesale customers of changes in flow and pressure affecting them. 

 Performs related technical, administrative and customer service tasks by: 

o Analyzing SCADA data and preparing records, reports, and recommendations as 

required. 

o Assisting in the development and modification of operational parameters, control 

strategies, and standard operating procedures. 

o Entering notifications into SAP for noted mechanical, electrical, computer, and 

instrument failures or deficiencies. 

o Assisting in the preparation of the annual department budget and completing 

items included in the budget. 

o Reading and evaluating proposals, plans and specifications. 

o Attending seminars and meetings relative to the industry, product demonstrations 

and safety.

o Investigating and responding to customer inquiries, complaints and concerns.

 Attending seminars, conferences, or otherwise obtaining training as needed to maintain 

Waterworks Operator’s license.

Distribution Operator

Last Updated: July 2018 Page 2 of 2

 Assists the Manager, Transmission with special projects and assignments.

 Performs other duties as assigned or required.

Qualifications:

 Graduation from high school or GED and a minimum of six years progressively 

responsible experience in the operation of a large water transmission and distribution 

system, including experience with multiple pressure zones, pumping stations, storage 

facilities, transmission mains, meters, and pressure regulating and control valves; or two 

years of college level course work and three years of relevant experience; or a Bachelor’s 

degree in a related field and at least one year of relevant experience; or any equivalent 

combination of education, experience, and knowledge.

 Thorough working knowledge of public water supply distribution.

 Good knowledge of public water supply production and treatment.

 Good knowledge of the purpose and use of SCADA control systems.

 Thorough knowledge of water distribution system hydraulics.

 Specialized training in water distribution system operation and maintenance.

 College level coursework in engineering or engineering technology or in a physical, 

biological or chemical science is desirable.

 Thorough knowledge of the Commonwealth of Virginia Waterworks Regulations.

 Must be able to establish and maintain effective working relationships with coworkers, 

supervisors, and the public.

 Experience handling customer inquiries.

 Good oral and written communication skills.

 Knowledge and ability to perform the aforementioned typical tasks effectively in the 

absence of direct guidance or supervision.

 Ability to work from a shared workstation in an office environment.

 Experience with computer systems, printers, copiers, telephones, two-way radios and 

related equipment.

 Must be able to work on a rotating 12-hour shift.

 Possession of a current Commonwealth of Virginia Class V, or higher, Waterworks 

Operator’s license.

 Possession of a valid driver's license with a good driving record.

 Must be able to work irregular hours, shifts, weekends, and holidays.

 Must be able to work from any Authority facility.

 Must be able to work overtime at any location, hour, and day of the year.

 Willing to pursue training and education required to maintain Waterworks Operator’s

license.

 Must be able to distinguish colors used to indicate individual facilities, operational states, 

notifications and warnings in SCADA.

 Must pass a controlled substance (drug) test for employment. This position is also 

subject to random testing after hire.