Sr. Associate, Accounts Receivable (Hybrid)

POSITION TITLE:  Sr. Associate, Accounts Receivable (Hybrid)

TEAM:  Accounting

LOCATION:  Arlington, VA (Hybrid - 1-2 days per week in office)

STATUS:  Full-time, Exempt

MANAGER:  Manager, Accounts Receivable

PBS Distribution (PBSd) is a leading distributor of public media content around the world, entertaining audiences across platforms and formats. The company, a joint venture of PBS and GBH Boston, provides premium content through multiple digital channels and video services.  PBS Distribution operates seven subscription streaming channels — PBS Masterpiece (US and CA), PBS KIDS, PBS Living, PBS Documentaries (US and CA) and PBS America (U.K.)  as well as numerous Free Advertising-Supported Streaming TV (FAST) Channels in the U.S. and U.K.  In addition, the company reaches viewers through Transactional Video On Demand (TVOD), Subscription Video On Demand (SVOD) licensing, Advertising-Supported Video on Demand (AVOD), DVD and Blu-ray, theatrical releasing, educational platforms, non-theatrical and inflight sales, and serves broadcasters and producers providing program sales and co-production financing. 

PBS Distribution is proud to be a workplace supporting, celebrating, and thriving as a team.

POSITION SUMMARY:

The Sr. Associate, Accounts Receivable ensures that PBSd records customer transactions timely and accurately, and that customer accounts are updated and in good standing.  This position verifies and posts receipts, settles open invoices, and resolves discrepancies.  The role is customer service driven and works closely with internal management and external vendors and customers. The role is also responsible for applicable month end closing tasks such as reviewing aging schedules and preparing proposal adjustment of bad debt allowance, customer account reconciliation and maintaining related balance sheet accounts.

RESPONSIBILTIES:

Receivables Management

Own the management and maintenance of assigned customer accounts by performing the following:

• Create various invoice types, rebates, credit memos, and debit memos in Microsoft Dynamics 365.
• Record daily cash receipts (domestic and international), record foreign currency exchange and withholding tax as needed.
• Settle customer invoices efficiently within a deadline-driven environment.
• Reconcile International Cash Receipts spreadsheet daily and ready for sign off at each month end.
• Initiate collections efforts as necessary via email following the company’s collection policy.
• Investigate and resolve customer invoice disputes.

General Accounting

• Proactively reconcile key accounts, review transactions, and address discrepancies.
• Enhance account reconciliation process by identifying gaps, proposing improvements, and implementing corrective actions.
• Ensure that documentation of account maintenance is thorough and complete; as process improvements occur, update files and notes.
• Effectively communicate with customers and internal team members in a professional, accurate, and timely manner, as well as maintaining a positive customer service attitude.
• Ensure all customer contact records are correct and updated in Microsoft Dynamics 365.
• Create and maintain customer accounts and complete any set ups in customer portals.
• Support the annual audit as necessary, providing requested support in a timely manner.

Accounts Receivable

• Coordinate with internal and external customers to resolve issues with invoices and credits; share customer aging schedule and payment activities with in-house management through conference calls or emails.
• Partner with Operations, Technology teams, and third-party vendors to investigate and resolve revenue reporting and/or sales order issues.
• Reconcile accounts receivable clearing account/unapplied items regularly.
• Track and settle customer prepayments with review of receipts, invoices, and credit memos.
• Manage the international withholding tax process, including ensuring each country has the correct documentation completed in a timely manner, preparing required documents, ensuring execution of the documents, maintaining all documents electronically, and updating the process documentation as needed.
• Send necessary withholding tax forms to customers and ensure correct forms are included with initial delivery of customer invoice.
• Collaborate with Sales and Operations teams on any outstanding issues of domestic or international contracts.
• Maintain customer files by saving all accounts receivable documents and correspondence on customers’ accounts and/or the shared drive, per document retention policies.
• Process and submit customer refunds, customer/vendor transfers, and propose customer write-off journals.
• Review special orders for key customers and update invoice payment terms.
• Perform other duties and responsibilities as assigned.

WORK EXPERIENCE: 

• 3 years of full cycle accounts receivable experience

EDUCATION/TRAINING:

• Associate’s degree in Accounting, Finance, or a similar major strongly preferred or equivalent experience

SKILLS:

• Proficient in Microsoft Excel, advanced experience a plus
• Proficient use of Enterprise Resource Planning (ERP) or large data systems
• Microsoft Dynamics 365 experience a plus
• Excellent verbal, written, and interpersonal communication skills
• Exceptional attention to detail and follow-through skills
• Ability to work independently, take initiative, and respond to rapidly changing priorities in a multi-tasked environment
• Ability to prioritize and organize work
• Exceptional time management skills
• Excellent analytical and problem-solving skills

The estimated salary range for this position is $58,000–$79,000, which represents the range we reasonably expect to pay for this role at the time of posting.  Final compensation will be determined based on various factors, including but not limited to, relevant experience, skills, etc.  This position is also eligible to earn performance-based, discretionary incentive compensation based upon the achievement of organizational and individual performance goals.  PBSd also offers comprehensive benefits including medical, dental, and vision coverage; an employer 401(k) match; and more.

PBS Distribution (PBSd) is an equal opportunity employer that prohibits discrimination and harassment of any kind.

PBS Distribution is a for-profit organization with a mission to drive profitable growth by building key partnerships and distributing inspiring content. PBS Distribution is headquartered in Arlington, VA with additional offices in Boston, MA and London, UK.

Salary : $58,000 - $79,000