PET CT Navigator

• Make a Meaningful Impact: Help patients and referring physicians navigate the imaging process with confidence and ease.
• Be a Trusted Resource: Serve as a central communication point connecting providers, patients, and imaging teams.
• Work in a Collaborative Environment: Partner with experienced healthcare professionals who share a commitment to exceptional patient care.
• Build Valuable Healthcare Relationships: Develop connections with referring physician offices and internal teams to support continuity of care.
• Join a Respected Organization: Become part of the largest radiology practice in the Washington, DC metropolitan area.

• Serve as a primary liaison between referring physician offices, patients, and FRC departments and imaging centers.
• Facilitate timely, accurate communication and the exchange of essential patient information to support coordinated care.
• Build strong relationships across healthcare settings to promote continuity of care and smooth patient transitions.
• Identify and resolve communication gaps, scheduling concerns, and other barriers that may impact the patient experience.

• Respond professionally and compassionately to incoming calls from patients, referring physicians, and their staff.
• Provide clear information regarding imaging appointments, preparation instructions, locations, and scheduling requirements.
• Proactively communicate with patients and referring offices to obtain missing information, confirm appointments, and address questions.
• Remain calm, organized, and solution-focused when managing multiple priorities.

• Schedule PET CT and other radiology examinations as needed, ensuring accuracy and attention to patient needs.
• Complete patient registration and scheduling documentation in the Radiology Information System (RIS).
• Follow established patient screening and safety guidelines.
• Coordinate with internal departments and referring offices to gather necessary clinical, demographic, and insurance information.
• Assist with insurance authorization coordination and follow-up as needed to help prevent delays in patient care.
• Maintain accurate records and communicate updates to appropriate team members.

• Collaborate with the PET CT Manager and other FRC departments to support efficient workflows and a positive patient experience.
• Maintain patient confidentiality and comply with HIPAA and applicable healthcare regulations.
• Participate in continuous quality improvement initiatives and support other departmental needs as assigned.

• High school diploma or equivalent.
• Excellent verbal and written communication skills, with the ability to communicate professionally with patients, physician offices, and internal teams.
• Strong customer service skills with a patient-focused, solutions-oriented approach.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities while remaining calm, professional, and composed.
• Proficiency with computers and the ability to accurately enter, retrieve, and maintain information in electronic systems.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• Ability to learn and follow radiology scheduling procedures, patient screening guidelines, and insurance requirements.

• Previous experience in healthcare scheduling, patient navigation, physician office coordination, or a related healthcare support role.
• Familiarity with medical terminology, diagnostic imaging procedures, and healthcare workflows.
• Experience using a Radiology Information System (RIS) or similar electronic healthcare system.
• Understanding of insurance verification and authorization processes.

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• Tuition Reimbursement & Continuing Education
• Profit Sharing Plan
• Employer-Paid Disability Coverage

Salary : $25 - $33