What are the responsibilities and job description for the Land Development Call Center Agent (Engineering Technician I) position at Fairfax County Government?
Job Announcement
Fairfax County boasts a top-notch school system, safe neighborhoods, thousands of acres of parkland, and bustling town centers. County government sits at the heart of this dynamic community of almost 1.2 million residents and seeks employees eager to bring their energy, enthusiasm and skills to serve Fairfax residents and to shape the county's future. Land Development Services (LDS) is the steward of the county's land development and building construction codes and regulations, and its staff members embrace their essential role as "first preventers." Every day, through careful review, permitting and inspection of site and building construction, our staff protect the health, safety, welfare, and environment for those who live in, work in, and visit Fairfax County. Our department also serves as the gateway to much of the county's economic development, reviewing over 30,000 building and site plan submissions, issuing nearly 70,000 building permits, and conducting over 220,000 building and site inspections each year. If you would like to join a creative, collaborative, innovative team doing meaningful work, then LDS is the place for you.
Under the supervision of the Customer Experience Team Manager, provides customer service assistance and support through the Customer Experience Team (CET) center. Provides customer support for a range of services, including various types of permit records, building plans, site-related plans and applications, inspection requirements, and other submissions processed by the Department of Land Development Services. Ensures compliance with applicable codes, regulations, and standards related to various types of construction within Fairfax County. A key responsibility of this position is delivering exceptional customer service. Customer support is delivered through in-person, phone, and virtual channels, with staff providing subject matter expertise to address real-time inquiries. Additionally, this position collaborates with colleagues both within and outside the business unit to ensure efficient service delivery and timely resolution of customer needs. Facilitates appointments, tracks customer data, attend meetings in person and/or virtually, as assigned. Maintains familiarity with general agency practices, policies, webpages and other customer resources to provide effective guidance to customers. Mentors and provides guidance to other CET staff. Provides feedback on observations about customers frequent issues and recommend opportunities to improve to the CET Manager. Provides guidance on technical processes. Complies with Land Development Services' safety programs and guidelines. Complies with county, agency and job specific training requirements, including emergency management and safety-related courses. Performs other related duties to meet the ongoing business needs of the organization.
Note: This position is considered an essential position and is required to be available 24 hours a day/seven days a week (24/7) to respond and assist with snow, flooding and other designated emergencies on an as-needed basis.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to high school graduation or a GED issued by a state department of education; and one year of engineering technical support work experience or one year of post-secondary vocational trade school or completion of one year of an applied science associate's degree.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
The appointee to this position will be required to be available twenty-four hours a day/seven days a week (24/7) to respond to snow, flooding, and other designated emergencies on an as needed basis.
PREFERRED QUALIFICATIONS:
Ability to operate computer-driven equipment Position requires incumbent to be mobile with periods requiring sedentary tasks. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others .) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Fairfax County boasts a top-notch school system, safe neighborhoods, thousands of acres of parkland, and bustling town centers. County government sits at the heart of this dynamic community of almost 1.2 million residents and seeks employees eager to bring their energy, enthusiasm and skills to serve Fairfax residents and to shape the county's future. Land Development Services (LDS) is the steward of the county's land development and building construction codes and regulations, and its staff members embrace their essential role as "first preventers." Every day, through careful review, permitting and inspection of site and building construction, our staff protect the health, safety, welfare, and environment for those who live in, work in, and visit Fairfax County. Our department also serves as the gateway to much of the county's economic development, reviewing over 30,000 building and site plan submissions, issuing nearly 70,000 building permits, and conducting over 220,000 building and site inspections each year. If you would like to join a creative, collaborative, innovative team doing meaningful work, then LDS is the place for you.
Under the supervision of the Customer Experience Team Manager, provides customer service assistance and support through the Customer Experience Team (CET) center. Provides customer support for a range of services, including various types of permit records, building plans, site-related plans and applications, inspection requirements, and other submissions processed by the Department of Land Development Services. Ensures compliance with applicable codes, regulations, and standards related to various types of construction within Fairfax County. A key responsibility of this position is delivering exceptional customer service. Customer support is delivered through in-person, phone, and virtual channels, with staff providing subject matter expertise to address real-time inquiries. Additionally, this position collaborates with colleagues both within and outside the business unit to ensure efficient service delivery and timely resolution of customer needs. Facilitates appointments, tracks customer data, attend meetings in person and/or virtually, as assigned. Maintains familiarity with general agency practices, policies, webpages and other customer resources to provide effective guidance to customers. Mentors and provides guidance to other CET staff. Provides feedback on observations about customers frequent issues and recommend opportunities to improve to the CET Manager. Provides guidance on technical processes. Complies with Land Development Services' safety programs and guidelines. Complies with county, agency and job specific training requirements, including emergency management and safety-related courses. Performs other related duties to meet the ongoing business needs of the organization.
Note: This position is considered an essential position and is required to be available 24 hours a day/seven days a week (24/7) to respond and assist with snow, flooding and other designated emergencies on an as-needed basis.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to high school graduation or a GED issued by a state department of education; and one year of engineering technical support work experience or one year of post-secondary vocational trade school or completion of one year of an applied science associate's degree.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
The appointee to this position will be required to be available twenty-four hours a day/seven days a week (24/7) to respond to snow, flooding, and other designated emergencies on an as needed basis.
PREFERRED QUALIFICATIONS:
- One year experience in a customer service-related role
- One year experience with a high volume of incoming phone calls
- Excellent oral and written communication skills, including ability to effectively communicate technical topics to internal and external customers.
- Experience with electronic permitting and plan review software.
- Ability to read/interpret construction documents.
- Familiar with the Virginia Construction Code, the ICC Family of Codes, the local Building Code and/or other Fairfax County Ordinances.
Ability to operate computer-driven equipment Position requires incumbent to be mobile with periods requiring sedentary tasks. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others .) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Salary : $47,312 - $78,852