What are the responsibilities and job description for the Call Center Agent position at Boothe Heating, Air, Plumbing and Drains?
Overview
Boothe's Heating, Air, Plumbing & Electric is growing—and we’re looking for energetic Call Center Agents to be the voice of our company! If you thrive in a fast-paced, team-oriented environment and love delivering excellent customer service, this is the place for you.
Our Call Center Agents handle both inbound and outbound calls, assisting current and potential customers while creating a professional, positive, and friendly experience every time.
🌟 Why You’ll Love Working Here
Competitive Pay & Bonuses: $15–$17/hr performance incentives
Time for You: 2 weeks PTO 7 paid holidays (including your birthday 🎉)
Health & Wellness: 50% company-paid health, dental, and vision insurance for you and your family
Future Planning: 401(k) with company match
Security: Life Insurance, Short- & Long-Term Disability
Career Growth: Ongoing paid training and coaching to help you succeed
Culture: A supportive, high-energy, fun environment where wins are celebrated
Responsibilities
🛠 What You’ll Do
Be the first impression for our customers by answering inbound calls with professionalism and care
Make outbound calls to existing customers to schedule appointments and follow-ups
Use proven call scripts while keeping conversations authentic and natural
Accurately update and maintain customer records in our system
Partner with dispatch and management to ensure smooth communication
Book appointments at a high conversion rate
Escalate customer concerns when needed
Strive to meet and exceed productivity goals while maintaining top-tier customer service
Qualifications
🚀 Who We’re Looking For
Strong communication skills with a friendly, professional phone presence
Ability to multi-task in a fast-paced environment
A positive, team-oriented attitude with a passion for helping people
Self-motivated, goal-driven, and eager to learn
We’re more than just a call center—we’re a team that supports each other, celebrates success, and takes pride in keeping our customers happy.
👉 If you’re ready to grow your career while working in a positive and rewarding environment, apply today and join the Boothe’s family!
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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Salary : $15 - $17