CASE MANAGER I

SUMMARY

Ensures compliance in standards in evaluation, assessment, treatment, and service delivery to clients of the Street Outreach & Advocacy Program Basic Center (SOAP BC). Collaborates with the management team to ensure delivery of quality services.

JOB DUTIES

• Provides advocacy and referral services and serve as a liaison with local community agencies.


• Interviews and screens clients for services.


• Creates and maintains clients file according to established policies and procedures.


• Provides information to the general public regarding program.


• Compiles and submits monthly, quarterly and annual reports as required.


• Attends training and specialty training as it applies to this position.


• Works as part of a team providing quality care following departmental policies and procedures.


• The incumbent of this position must work well under pressure, meeting multiple and conflicting deadlines. The incumbent shall at all times demonstrate cooperative behavior with colleagues, supervisors and clients.


• Performs other job-related duties as assigned.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITY

• Familiarity with human resources policies and procedures.


• Ability to report to work in a timely manner.


• Knowledge of customer service concepts and practices.


• Understanding and sensitivity to diverse cultures and lifestyles, as well as cross-cultural communication styles.


• Skill in operating personal computer utilizing a variety of computer software.


• Skill in managing multiple priorities and tasks concurrently and meet deadlines.


• Skill in oral and written communication.


• Skill in establishing and maintaining cooperative working relationships with colleagues, supervisors, and consumers.

• Ability to work independently as well as with teams.

MINIMUM QUALIFICATIONS (Education & Experience)

• High School diploma or GED.


• Two (2) years of work experience in the social service field.


• Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with Alaska Native populations.

PREFERRED QUALIFICATIONS (Education & Experience)

• Associate’s degree in human development, social services, counseling or related field.