What are the responsibilities and job description for the Patient Care Coordinator position at Fairbanks Family Dental Care?
Our Mission
Live our Core Values to educate and empower our community so that we all become more connected, valued, and healthy.
Our Core Values
- Connection
- Fun & Food
- Leadership
- Accountability
- Compassion
JOIN in the GROWTH and REWARDS of Fairbank's Highest-Rated Dental Office!
At Fairbanks Family Dental Care, our mission focuses on treating everyone--patients, fellow team members, and the community--like family. As the heartbeat of the practice, our front desk staff creates lasting impressions on our patients through positive interactions and smooth communication between departments of the practice. They maintain these strong relationships through accountability to the mission of the practice and upholding our core values--connection, fun and food, leadership, accountability, and grace.
The Patient Care Coordinator supports this 5-star customer service experience through excellent phone skills, attention to detail, organization, and multitasking but most importantly through interpersonal skills such as:
- Compassion, empathy, active listening, and patience
- Ownership of mistakes and willingness to grow
- Team mindset and a problem solving attitude towards relationships and practice needs
- Positivity and enthusiasm
- Flexibility, adaptability, and stress management
- Trustworthy and ethical
Goals of the Patient Care Coordinator:
- Patient Care - Encouraging and supporting healthy patient oral habits by keeping hygiene schedule at least 85% full through recare and reactivation by building value in oral health and education.
- Patient Experience - Generate 1-2 five-star Google reviews weekly through clear and direct patient communication, laughter, teamwork, accountability, empathy, compassion, and genuineness.
- Patient Connection - Creating meaningful connections with patients by responding to all customer inquiries (phone calls, emails, voicemails, and texts) within 24 hours. In addition, mitigating patient concerns, preparing paperwork, and assisting providers and assistants to have patients seated by the start of their appointment time.
- Patient Trust/Confidence - Ensure patient confidence through accurate estimates and treatment plans by completing 90% of patient insurance verification 48 hours in advance.
This position is four days per week between Mon-Thursday during the hours of 7:30am-4:30pm
Prerequisites:
- Experience in customer service necessary
- Background in dental or medical field valued
- Office finance and computer comprehension helpful
- Able to pass a background check
- Able to commit to at least two years of epicness
- Resume with 3 references
If a fast-paced office, working with goofy co-workers, and reaping the rewards of the practice’s growth sounds like your dream, please respond with your resume and your favorite cartoon.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Profit sharing
- Vision insurance
Work Location: In person
Salary : $19 - $25