Care Coordinator

Purpose of Position:

The position coordinates available resources for recipients of Medicaid funded state Home and Community Based Waiver program services, through:

• Assisting the Manager of the In-Home Care Coordination Program in completing Medicaid Waiver packets for eligible individuals. 
• Assisting in interviewing recipients and involved family members, and contacting medical personnel and community agency providers. 
• Assisting in providing recipient and family focused services to evaluate, assess and advocate for the coordination of services. 
• Traveling to villages served by NSHC to meet recipients, families, medical practitioners, and other professionals as appropriate in the coordination of services to the recipient.

Uphold the organization’s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Essential Functions:

• Meet with eligible recipients, families and caregivers to assist them in identifying the recipient's needs
• Complete and submit Medicaid Waiver packets and supportive documentation to the State of Alaska 
• Contact medical professionals, school personnel and community agency staff to obtain documentation necessary to complete waiver packets, collaborating with the recipient and/or family, caregivers and other providers in developing Support Plans and other service plans
• Collaborate in conjunction with the program Manager in developing cost proposals and completing other home and community-based waiver paperwork required for recipients receiving supports
• Develop positive empathic relationships with recipients and recommend referrals to meet the needs of the recipient 
• Participate in treatment team meetings when necessary
• Complete assessments and evaluations for securing services
• Perform other duties as assigned

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Knowledge of Medicaid waiver programs
• Knowledge of Developmental Disability and other disability services

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered on a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below: 

• Excellent interpersonal skills
• Above average ability to manage multiple priorities

Minimum Requirements

Physical Requirements:

∙Use hands and arms to operate office or clinical equipment

∙Sit more than half the workday

∙Stand and/or walk less than half the workday

∙Bend, stretch, twist, crouch and/or reach

∙View electronic monitors for prolonged periods of time

∙Use hands and arms for repetitive motion tasks consistently for more than one hour at a time

∙Lift or carry unaided less than 25 pounds

∙See and hear with normal acuity

Working Conditions:

∙Work is conducted in a standard office environment

∙Moderate travel is required (between 25% and 50% of the time)

∙Travel is required via large aircraft

∙Travel is required via small (less than 16 passenger) aircraft