What are the responsibilities and job description for the Inside Sales Representative Propane / Ag position at Fairbank?
The Inside Sales Representative is the frontline connection between Fairbank and our customers—bringing energy, expertise, and solutions to every interaction. In this fast-paced role, you’ll be the trusted resource for order entry, product guidance, and day-to-day support across our full portfolio, including fertilizer storage and application equipment, propane systems. You’ll engage with ag producers, contractors, industrial businesses, and individual customers through phone, email, and digital channels, delivering exceptional service while collaborating with internal teams to drive revenue, build relationships, and ensure an outstanding customer experience.
Position RequirementsEssential Duties and Responsibilities
Education and Experience:
Benefits
All candidates selected for employment are required to successfully complete pre-employment screening. This may include, but is not limited to, a criminal background check, drug screening, and a motor vehicle record (MVR) review for positions requiring the operation of company or personal vehicles. Professional reference checks may also be conducted. All screenings are performed in accordance with applicable federal, state, and local laws.
Candidates are subject to pre-employment criminal background check, drug screening, and DMV/MVR record review, along with possible reference checks.
Disclaimer
This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of duties, responsibilities, or qualifications. The company reserves the right to amend this description at any time.
EOE Statement
The company is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Position RequirementsEssential Duties and Responsibilities
- Assist customers by identifying product needs, processing sales orders, and pulling parts to fulfill orders.
- Identify, research, and qualify prospective customers from inbound inquiries, trade shows, online leads, dealer networks, and business directories.
- Make outbound followup calls and emails; respond to inbound calls and convert inquiries into sales.
- Provide product demonstrations and highlight key features and benefits.
- Prepare accurate quotes, pricing, and order documentation.
- Provide delivery estimates based on current production and shipping schedules.
- Maintain customer relationships through regular communication and followup.
- Enter and maintain customer and sales data in CRM or database systems.
- Partner with outside sales to keep account activities and materials current.
- Investigate and help resolve customer concerns, including shipping or delivery issues.
- Represent the company at trade shows or industry events as needed.
- Follow safety policies and maintain a clean, professional appearance.
Education and Experience:
- High school diploma or GED required.
- Prior inside sales, customer service, or technical sales experience preferred.
- Prefer candidate to have background in propane equipment
- Ability to read and understand instructions, correspondence, and product information.
- Strong written and verbal communication skills.
- Basic math skills (percentages, ratios, and simple calculations).
- Ability to follow instructions, troubleshoot issues, and make sound decisions.
- Proficiency with computers and common business software (email, CRM, spreadsheets, word processing).
- Frequently required to sit, talk, hear, and use hands for typing or handling materials.
- Occasionally required to stand, walk, and reach with hands and arms.
- Must be able to lift and carry up to 40 pounds safely.
- Vision requirements include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
- Comply with all safety guidelines and use proper equipment when performing physical tasks.
- Work is typically performed in an indoor office or warehouse environment.
- Noise levels are generally moderate.
- Employees are expected to follow all safety standards and procedures.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
All candidates selected for employment are required to successfully complete pre-employment screening. This may include, but is not limited to, a criminal background check, drug screening, and a motor vehicle record (MVR) review for positions requiring the operation of company or personal vehicles. Professional reference checks may also be conducted. All screenings are performed in accordance with applicable federal, state, and local laws.
Candidates are subject to pre-employment criminal background check, drug screening, and DMV/MVR record review, along with possible reference checks.
Disclaimer
This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of duties, responsibilities, or qualifications. The company reserves the right to amend this description at any time.
EOE Statement
The company is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local law.