What are the responsibilities and job description for the Office Administrator position at FAI?
Office Administration
Asset recovery business is looking for a solid office administrator. This position has responsibilities with online appointments, answering phones, interacting with debtors and transporters. Experience in invoicing and collections. Able and willing to work brief periods outside in varying weather. Must have solid computer knowledge working with both Tablets and PC. Knowledge using word, excel and outlook. Work with data entry web base programs. Candidate will have a sharp understanding of several programs and tasks to perform in each data system. Extremely organized, multitasker, can work independently with great people skills.
Who are you:
- Professional with excellent organizational skills
- Courteous demeanor when interacting with debtors in person or on the phone
- Exceptional recordkeeping of all activities and tasks executed daily
- Remain compliant with client policies and rules
- Excellent customer service, problem solving, organizational and administrative skills
- Willing to work in a small office environment
Job Requirements/Tasks:
- Shared responsibilities with all daily Appointment types
- Support Lot attendants with great accuracy and clear information
- Data entry of multiple client/industry platforms
- Monitoring the company ADMIN email inbox
- Managing the KEY feature of the business including client verification of key needs, quoting, approvals, executing and invoicing
- Update post repo cases daily with correct information within various platforms
- Knowledge of post repo workflow using web-based applications
Company Values:
- Positive attitude, maintaining resiliency and focusing on solutions
- Respectful and collaborative through active listening with colleagues and customers
- Honesty and Integrity
- Earnest in being accountable, open to feedback on performance
- Maintain customer privacy at the utmost importance
Expectations:
- Remain compliant with client and company policies, processes and legal guidelines
- Office etiquette
- Attendance and punctuality
- Other duties assigned by management
Experience:
- 10 years in Collections/Office Administration/Office Manager
- Project Management (a plus)
- Experience in automotive industry (a plus)
- Bilingual (Spanish) not required
Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $20 - $25