Assistant Executive Housekeeper

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

JOB OVERVIEW

The Assistant Executive Housekeeper supports the Executive Housekeeper in managing the overall cleanliness, appearance, and luxury service standards of Faena New York’s guest rooms, public spaces, and back-of-house areas. This role assists in managing day-to-day operations, staffing, inspections, and training. The ideal candidate leads by example, ensures compliance with brand and regulatory standards, and contributes to the delivery of an exceptional guest experience.

This position has an annual compensation of $85,000 per year.

DUTIES AND RESPONSIBILITIES

• Assist in managing the daily operations of the housekeeping department, including guest rooms, public spaces, and laundry.
• Supervise and support Housekeeping Supervisors and line staff, ensuring completion of daily assignments.
• Conduct quality inspections to uphold Faena’s cleanliness, presentation, and Forbes 5-star service standards.
• Help develop training programs and facilitate onboarding of new team members.
• Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking.
• Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction.
• Oversee shift scheduling, labor cost control, and attendance tracking.
• Support department compliance with OSHA, DOH, and other health and safety regulations.
• Assist with lost & found, deep-cleaning projects, and VIP arrival preparations.
• Respond to guest service requests and manage in-room service recovery with discretion and professionalism.

QUALIFICATIONS DESIRED

• Minimum 3 years of experience in housekeeping operations in a luxury hotel, with at least 1 year in a supervisory or managerial role.
• Experience with Forbes or 5-Diamond service standards preferred.
• Familiarity with PMS (Opera) and housekeeping management systems (HotSOS, Alice, etc.).
• Working knowledge of OSHA and health regulations in NYC hospitality environments.
• Bilingual preferred (Spanish/English).
• High school diploma or equivalent required; degree in Hospitality Management preferred.

SKILLS

• Strong leadership and team-building capabilities.
• High attention to detail in cleaning, inspection, and presentation.
• Excellent organizational, problem-solving, and communication skills.
• Ability to work well under pressure and manage multiple tasks effectively.
• Commitment to guest satisfaction and luxury service delivery.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds