What are the responsibilities and job description for the Houseperson position at Faena Hotels and Residences LLC?
THE FAENA CULTURE
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
JOB OVERVIEW
Maintain overall cleanliness of the hotel and support and service the room attendants when needed.
DUTIES AND RESPONSIBILITIES
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- Daily scheduled group functions, times, locations, amount of people.
- Location of all Hotel function space and names of rooms.
- All styles of meeting and Banquet room settings.
- Correct maintenance and use of equipment.
- All Departmental/Hotel policies and procedures.
- All safety guidelines.
- Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
- Review assignment sheets with Supervisor; update completed assignments. Check with Supervisor throughout shift for additional assignments.
- Retrieve clean linen and skirting from Laundry storage and stock in storage areas.
- Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
- Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
- Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
- Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.
- Refresh rooms as scheduled, following departmental standards.
- Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.
- Turn over any lost and found items to Supervisor.
- Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffers, shampoo machine, etc.).
- Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
- Clean all lamps, light fixtures and light switches; check for proper working condition and rectify any deficiencies.
- Inspect condition of planters and plants; remove debris and polish planters.
- Polish all brass surfaces to a high gloss.
- Return soiled linens/skirting to Laundry.
- Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
- Report any damages, maintenance problems or safety hazards to the Supervisor.
- Complete assigned side duties following departmental procedures.