What are the responsibilities and job description for the Account Coordinator position at Facilisgroup?
Account Coordinator
Facilisgroup is the leading provider of SaaS solutions for the Promotional Products industry. We blend powerful technology, deep industry expertise, and a thriving peer network to drive repeatable, profitable growth. Our platform is used by over 240 partners who process $1.5B in promo sales annually. We’re not just a SaaS vendor — we’re a true partner, invested in the success of our clients.
Location: St. Louis, MO
Reports to: Manager of Success Team
The Account Coordinator is responsible for supporting the entire Success Team with a variety of tasks that keep the team organized, on schedule, and effective. The primary role of the Account Coordinator is to be the project manager for onboarding Syncore Partners. An Account Coordinator must have a strong capacity for multitasking, effective time management, excellent written and verbal communication skills, and a keen attention to detail. This role is foundational for the Success Team’s success.
In this role you will:
- Serve as the first point of contact for Partners via shared and individual email inbox (2hr daily)
- Support the VP of Partner Success and Success Team Managers by running reports (1hr daily)
- Run reporting and assess Partner metrics to create Business Reviews (1-2x weekly)
- Handle project management tasks and coordinate with other departments as needed (1hr daily)
- Varied deliverables related to onboarding of new Partners (such as creating timelines, administrative tasks, and communication with other roles in the Success Team) (3hr daily)
- Continually train for professional growth within the Success Team (0.5hr daily)
- Learn and incorporate Facilisgroup’s Core Values and industry best practices into daily tasks
Collaboration During Onboarding and Implementation
The Account Coordinator works hand in hand with the Strategic Account Advisor (SAA) and the Partner during onboarding and implementation. In this capacity, the Account Coordinator acts as the project manager for all aspects of onboarding, implementation, and training. This includes coordinating tasks, creating schedule, ensuring timelines are met, and facilitating communication between all parties to guarantee a smooth and successful onboarding experience.
Success will be determined by:
- Inbox: Initial response time of less than 24 hours, first email resolution, professionalism within email communication
- Data & Reporting: Report completion & accuracy
- Coordination: Overall success and organization within the Success Team
- Partner Implementation: Effective communication with the Partner, Training team, and SAA to follow the implementation schedule.
- Professional Growth: Continuing to understand Syncore software and grow their knowledge of the Partner Community
Why Facilisgroup?
Through the principles of technology, supply chain and community, Facilisgroup delivers unparalleled growth to its partners within the promotional products industry. More importantly is what we delivery internally: we take care of our people.
Recognized by ASI as one of the Best Places to Work, we take our dedication to company culture seriously, with a commitment to diversity, inclusion, dignity and respect in the workplace. We strive to provide an open, friendly and creative atmosphere where collaboration and conversation between teams and leaders is encouraged.
We provide:
- A forward-thinking path to success with competitive pay and plenty of opportunity for growth
- Healthcare coverage, including health, dental, vision and flexible spending
- Exceptional retirement matching to make saving for the future even more rewarding
- Market-leading paid time off and paid holidays to enjoy your other passions in life
- Annual volunteer time to devote toward a passion project or volunteer option you love
- New parent perks like additional paid leave and flexible scheduling
Equal Opportunity Employer
Facilisgroup is committed to treating everyone with dignity and respect. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, disability status, or criminal history. Facilisgroup believes in “fair chance hiring “and reserves the right to administer a criminal background check upon hiring and review criminal history.