Patient Concierge

The Patient Concierge is the first point of contact for all clients and patients, responsible for delivering exceptional customer service and creating a warm, welcoming environment. This position blends front desk administrative duties with a luxury hospitality approach, ensuring every patient feels valued, supported, and well-informed throughout their experience. If you are passionate about aesthetics and want to help our patients reach our aesthetic goals, this is the right fit for you!

Education and Experience

2 years of front desk, medical office, luxury spa, or hospitality experience

Associate's Degree or Bachelor's Degree, or equivalent experience

Schedule

Monday – Friday (occasional weekends or evenings as needed)

7:45 AM – 4:15 PM

Primary Job Duties

• Greet all patients and guests with professionalism, warmth, and discretion
• Manage check-ins, check-outs, appointment confirmations, and scheduling with precision
• Answer incoming calls, emails and website inquiries, providing information on procedures, services, and policies
• Maintain a clean, organized, and calming front desk, kitchen, and common areas in the office,  submit building service requests as needed.
• Maintain a professional, polished appearance and demeanor appropriate for a luxury clinical environment
• Coordinate patient flow between providers, nurses, and treatment rooms
• Collect and verify patient intake forms, and payment information
• Patient Journey and Retention: ensure patient follow up’s are scheduled, reach out to patients for scheduling to ensure treatment plan compliance, assist with rewards programs
• Maintain strict patient confidentiality and comply with HIPAA regulations
• Assist with pre- and post-op instructions and general concierge-style support (e.g., offering refreshments, arranging transportation if needed)
• Support sales and service staff by upselling treatments, packages, skincare products, Faces membership or promotions when appropriate
• Monitor stock of office and kitchen supplies and promotional materials, order as needed
• General Administrative Support: Assist with tasks like filing, photocopying, faxing, and other clerical duties.
• Enter and maintain updated information in databases and systems.
• Opening and closing the office
• Order AC for weekend as needed
• Order Oxygen and Gas for the OR as needed
• Maintain strict patient confidentiality and comply with HIPAA regulations
• Assist with pre- and post-op instructions via messaging system
• Provide general concierge-style support (e.g., offering refreshments, validating parking, arranging transportation if needed)
• Collaborate with clinical and marketing teams to ensure seamless patient experience

Benefits

• Competitive pay
• Employee discounts on treatments and products
• Health benefits (if full-time)
• 2 weeks of PTO accrual per year
• 9 paid Federal holidays per year
• 1 Floating holiday per quarter