What are the responsibilities and job description for the Med Spa Assistant Manager position at Face to Face Spa?
Job Overview
Face to Face Spa is seeking a motivated, hands-on Assistant Manager to help lead the daily operations of our medical spa while delivering an exceptional guest experience. This individual will partner closely with the Spa Manager and clinical team to support business performance, develop a high-performing team, and ensure operational excellence.
The ideal candidate is a natural leader who enjoys coaching others, thrives in a fast-paced environment, and is passionate about creating memorable guest experiences. Success in this role requires strong organizational skills, accountability, attention to detail, and the ability to balance operational priorities with a service-first mindset.
Key ResponsibilitiesLeadership & Team Development
- Support the daily operations of the spa, ensuring an exceptional experience for every guest.
- Coach and motivate Spa Coordinators and team members to achieve performance goals and deliver outstanding service.
- Assist with recruiting, interviewing, onboarding, and training new team members.
- Foster a positive, collaborative, and accountable team culture.
- Provide ongoing feedback and support to encourage individual and team growth.
Operations
- Assist with scheduling, staffing, and daily shift management.
- Ensure the spa maintains a clean, organized, and professional environment.
- Oversee inventory levels, ordering, merchandising, and supply management.
- Process POS transactions, cash handling, and daily operational procedures accurately.
- Support payroll administration and other administrative responsibilities as needed.
- Ensure compliance with company policies, safety standards, and industry regulations.
Sales & Guest Experience
- Help drive membership, retail, and treatment sales through exceptional guest service and team coaching.
- Reinforce consistent retail recommendations and service enhancements that support each guest's treatment journey.
- Support lead follow-up initiatives and guest retention efforts.
- Address guest concerns professionally and work toward timely resolutions.
- Monitor daily business performance and identify opportunities to improve operational efficiency and guest satisfaction.
Qualifications
- Previous leadership or management experience in a medical spa, aesthetics, healthcare, retail, hospitality, or other customer-focused environment.
- Demonstrated ability to lead, coach, and develop high-performing teams.
- Strong customer service, communication, and conflict resolution skills.
- Experience with scheduling, inventory management, POS systems, and daily business operations.
- Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
- Comfortable working with performance goals and supporting business growth through exceptional execution.
What We're Looking For
We're looking for someone who leads by example, enjoys developing people, and takes pride in delivering an outstanding guest experience. The ideal candidate is proactive, adaptable, solutions-oriented, and committed to helping both the team and the business succeed.
Compensation & Benefits
- Full-time position
- Competitive hourly pay based on experience (starting at $30.00/hour)
- Performance-based bonus opportunities
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
Work Location: In person
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
Salary : $30