Office Admin

About FACE FOUNDRIÉ:
FACE FOUNDRIÉ is an efficient effective focused facial bar that provides affordable, approachable and accessible skincare in a modern inclusive environment.
FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000 services in the last year. The brand currently has 75 locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Position Overview
FACE FOUNDRIÉ is seeking a full-time Assistant Manager / Front Bar Lead to support daily front desk operations and overall studio organization. This role is ideal for someone who is highly organized, customer-service driven, detail-oriented, and thrives in a fast-paced environment.
This position will primarily be based at the front desk while also assisting the Store Manager with administrative and operational responsibilities. The ideal candidate will help create an exceptional guest experience, support daily studio flow, assist with team accountability, and help ensure the store runs smoothly and efficiently day-to-day.

Responsibilities
Guest Experience & Front Bar Operations

• Greet guests in a friendly, professional, and timely manner
• Create a welcoming, modern, and inclusive environment for every client
• Manage front desk operations including check-in/check-out, appointment booking, phone calls, emails, and client communication
• Maintain an organized and efficient daily schedule
• Support a high level of customer service and ensure FACE FOUNDRIÉ standards are consistently upheld
• Assist in resolving client questions and concerns professionally
• Help maintain cleanliness, organization, and stocking standards throughout the studio

Administrative & Operational Support

• Support the Store Manager with day-to-day operational and administrative tasks
• Assist with scheduling adjustments, break coverage, and daily studio flow
• Help maintain inventory counts, supply ordering, shipment organization, and back bar stocking
• Assist with task management, reporting, and operational follow-through
• Help ensure company procedures, sanitation standards, and compliance requirements are followed
• Accurately complete timekeeping and operational procedures

Sales & Client Retention

• Educate clients on services, memberships, retail products, and promotions
• Recommend skincare products confidently and effectively
• Support studio goals related to retail sales, memberships, rebooking, and guest retention
• Help identify opportunities to improve guest experience and operational efficiency

Team Support & Training

• Assist with onboarding and training Front Bar team members on systems, customer service expectations, and daily procedures
• Help maintain consistency in front desk standards and client experience
• Support ongoing communication and accountability within the team
• Attend mandatory trainings and team meetings

Marketing & Community Support

• Assist with in-store promotions, events, and community outreach efforts
• Support social media content creation and local marketing initiatives as needed
• Help maintain on-brand promotional materials and studio presentation

Qualifications

• 1–2 years of customer service, administrative, receptionist, leadership, or operations experience preferred
• Previous salon, spa, med spa, wellness, or beauty industry experience preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Comfortable working in a fast-paced environment
• Sales-minded with confidence recommending products and memberships
• Positive attitude with strong attention to detail
• Comfortable with technology, scheduling software, and administrative tasks
• Availability for some evenings, weekends, and events