Director of Information Technology

Director of Information Technology

About Our Company

We are a well-established manufacturer in the physical therapy industry with a 50-year history of innovation and quality. With approximately 120 employees across our Elmsford, NY headquarters and warehouses, we're at a pivotal point in modernizing our IT operations while maintaining the stability and reliability our business depends on.

The Opportunity

We are seeking an experienced Director of Information Technology to lead, evaluate, and optimize our IT department operations. This is a hands-on leadership role requiring someone who can assess our current team capabilities, implement efficient processes, and build the IT infrastructure needed to support our continued growth. The ideal candidate will have strong project management skills, experience managing both internal teams and external vendors, and the ability to bring structure and modernization to an established IT environment.

This position reports to senior leadership to align IT operations with business objectives.

Key Responsibilities

Team Leadership & Development

• Evaluate current IT team members' skills, responsibilities, and effectiveness to identify gaps and optimization opportunities
• Build, mentor, and develop the IT team, making recommendations for additional resources or restructuring as needed
• Work effectively with long-tenured employees while introducing modern best practices
• Foster collaboration between internal staff and external consultants

Process & Project Management

• Review and optimize current project management systems (ServiceDesk and Asana) to streamline workflows
• Implement structured IT processes and ensure consistent project delivery
• Coordinate with various departments to understand and prioritize technology needs
• Manage vendor relationships and ensure external consultants deliver quality, sustainable solutions

Documentation & Knowledge Management

• Establish comprehensive documentation standards and processes for all IT systems and procedures
• Direct the creation and maintenance of technical documentation, ensuring knowledge transfer and reducing single points of failure
• Build runbooks and standard operating procedures that enable any team member to handle routine tasks
• Create and maintain an IT knowledge base accessible to the entire department

Infrastructure & Operations

• Oversee day-to-day IT operations including help desk, network administration, and system maintenance
• Evaluate current infrastructure setup and make recommendations for improvements that support team-wide maintenance capabilities
• Manage cybersecurity initiatives and ensure proper implementation of security measures
• Ensure IT systems are reliable, well-documented, and maintainable by multiple team members

Strategic Planning

• Develop practical IT strategies that align with business goals and operations
• Identify opportunities for automation and efficiency improvements
• Plan for future technology needs while maintaining current system stability

Qualifications

Required

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 8 years of progressive IT experience, with at least 3 years in management role
• Proven track record of successfully managing IT teams and improving department operations
• Strong project management experience with demonstrable success in delivering IT initiatives
• Experience managing vendor relationships and holding external consultants accountable
• Hands-on experience with Windows Server, Active Directory, Office 365, and network administration
• Strong understanding of cybersecurity best practices and implementation
• Excellent documentation and process development skills
• Experience working in manufacturing or similar industries preferred
• Ability to evaluate team performance and make strategic staffing recommendations
• Strong communication skills with ability to work with both technical and non-technical stakeholders

Preferred

• Experience with ServiceDesk, Asana, or similar project management tools
• Knowledge of manufacturing systems and processes
• Familiarity with legacy system modernization (experience with Caché/Ensemble, PICK is a plus but not required)
• Experience building IT departments and processes in established companies
• ITIL, PMP, or similar certifications

Personal Attributes

• Hands-on leader comfortable with both strategic planning and tactical execution
• Patient and diplomatic when working with long-tenured employees and established practices
• Detail-oriented with strong organizational skills
• Problem-solver who can identify root causes and implement lasting solutions
• Self-starter who can assess situations and take appropriate action
• Committed to building sustainable, documented processes

What We Offer

• Competitive compensation package commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Stable, established company with growth opportunities
• Opportunity to make significant impact on IT operations and team development

Important Note

This is a full-time, on-site position at our Elmsford, NY headquarters. Remote work is not available for this role. Candidates must be able to commute daily to our Elmsford location.

How to Apply

Qualified candidates should submit their resume and a cover letter describing their experience in IT team management, process improvement, and hands-on technical leadership. Please specifically address your experience in evaluating and developing IT teams, implementing documentation processes, and managing vendor relationships.

We are an equal opportunity employer committed to building a diverse and inclusive team.

Salary : $175,000 - $180,000