Team Lead

Take the Next Step in Your Leadership Career

We are seeking an experienced, results-driven Team Lead to guide our Wilmington operations team and help shape the next chapter of our growth. This is a rare opportunity for a proven leader to step into a role where strategy, coaching, and performance ownership come together — and where your impact is felt every single day.

If you have a track record of developing high-performing teams, driving measurable results, and leading with both accountability and empathy, this position offers a genuine pathway to advance your career within a fast-growing organization.

Key Responsibilities

• Lead, coach, and develop a team of frontline associates to consistently exceed performance targets.
• Monitor daily productivity, quality, and service metrics, and implement corrective strategies where needed.
• Serve as the primary point of escalation for complex issues, exercising sound judgment and decisive leadership.
• Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team growth.
• Analyze team performance data to identify trends, gaps, and opportunities for process improvement.
• Partner with site leadership to align daily operations with broader organizational goals.
• Support onboarding and training initiatives to ensure new team members ramp quickly and effectively.
• Champion a culture of accountability, recognition, and continuous improvement.

Essential Qualifications & Experience

• Minimum 1-2 years of experience in a supervisory, team lead, or leadership capacity within a call center, sales, or customer operations environment.
• Demonstrated ability to lead teams to meet or exceed performance benchmarks.
• Strong analytical skills with the ability to interpret performance data and translate it into action.
• Excellent communication, coaching, and conflict-resolution skills.
• Proven ability to manage competing priorities in a fast-paced, metrics-driven environment.
• Proficiency with standard business software and the ability to learn operational systems quickly.
• High school diploma or equivalent required; additional education or leadership certifications a plus.

Perks & Benefits

• Competitive hourly pay plus performance-based incentives.
• Clear, structured pathway to advancement into Operations Manager or Site Manager roles.
• Leadership training and ongoing professional development.
• Weekly or biweekly pay.
• A collaborative, performance-driven culture that recognizes and rewards results.
• The opportunity to directly shape team success and organizational growth.

Take the Lead

If you are ready to bring your leadership experience to a team that values initiative, results, and growth, we want to hear from you. Apply today to be considered for our Team Lead position in Wilmington, NC — interviews are being scheduled this week for qualified candidates.

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Work Location: In person

Salary : $20 - $25