What are the responsibilities and job description for the Front Office Associate position at FableFrame Creative Network?
Turn Every Interaction Into a Great First Impression. We're looking for a motivated and detail-oriented Front Office Associate to join our team in Wilmington, NC. If you're passionate about helping people, staying organized, and creating a welcoming environment, this is a fantastic opportunity to build a rewarding career in a fast-paced and supportive setting.
Whether you're entering the workforce or bringing previous front desk or administrative experience, you'll receive comprehensive training and ongoing support to help you succeed.
About the Role
As a Front Office Associate, you'll be the first point of contact for visitors, guests, and callers. You'll manage front desk operations, answer questions, coordinate schedules, and provide timely support while maintaining a professional and welcoming approach. Your organization and communication skills will help create a smooth, positive experience for everyone who walks through the door.
This role is ideal for candidates interested in Front Office Jobs, Front Desk Agent, Receptionist, Guest Services, Administrative Assistant, Office Support, Client Services, and Customer Experience.
What You'll Do
Front Office & Guest Support
- Greet visitors and guests warmly and direct them to the right person or department.
- Answer and route incoming calls promptly and professionally.
- Assist with check-ins, appointments, and general inquiries.
- Provide accurate information about services, policies, and procedures.
- Resolve simple concerns efficiently while maintaining a positive, helpful attitude.
- Escalate more complex issues to the appropriate team when necessary.
Communication & Coordination
- Listen carefully to understand visitor and caller needs and provide effective solutions.
- Communicate clearly and professionally across all interactions.
- Schedule appointments, meetings, and manage calendars as needed.
- Coordinate with other departments to keep daily operations running smoothly.
Administrative & System Support
- Accurately document visitor and client interactions using office systems.
- Maintain organized, up-to-date records and files.
- Perform data entry with accuracy and attention to detail.
- Handle incoming and outgoing mail and deliveries.
- Follow company policies, procedures, and compliance standards.
Team Collaboration
- Work closely with colleagues and management to achieve daily office goals.
- Participate in paid training and professional development programs.
- Share feedback to improve office efficiency and guest experience.
What We're Looking For
- Excellent verbal communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to stay calm and professional in a busy, fast-paced environment.
- Basic computer proficiency and ability to learn office and scheduling software.
- Attention to detail and reliability.
- Professional attitude with a people-first mindset.
- Punctuality and a strong work ethic.
- Ability to work independently and collaboratively.
Previous experience as a front desk agent, receptionist, in customer service, hospitality, or administrative support is preferred but not required. Comprehensive paid training is provided for motivated candidates.
What's In It For You
- Competitive hourly pay
- Paid training and comprehensive onboarding
- Full-time and part-time opportunities available
- Career growth and advancement opportunities
- Supportive management and collaborative team environment
- Employee recognition programs
- Ongoing training and professional development
Ready to Apply?
If you're looking for a career in front office operations, guest services, or administrative support, we'd love to hear from you.
Submit your resume today to be considered for our Front Office Associate position in Wilmington, NC. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.
Apply today and start your next opportunity as a Front Office Associate in Wilmington, NC, where your organization and people skills make a difference every day.
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Work Location: In person
Salary : $19 - $23