Parts Counter

Primary Responsibilities:

• Responsible for selling spare and replacement parts for equipment in repair shop or parts store.
• Look up parts for customers and service technicians as requested, either over the phone, fax, or face to face using computer information systems.
• Provide quotes as requested by customers.
• Provide parts availability and shipping options to customers.
• Provide customers replacement part options when available, such as remanufactured or used pieces.
• Advise customers of replacement or modification of parts when identical replacement parts are not available.
• Examine returned parts for defects as exchange as needed or issue credit when necessary.
• Work and assist in the warehouse as needed.
• Have knowledge of the basics of providing customer service, including customer needs assessment, meeting service quality standards and customer evaluations.
• Promote and sell products and services provided by the Fabick customers.
• Answer phones immediately and properly.
• Acknowledge counter customers, even if on the phone with another customer.
• Maintain a working knowledge of all parts information systems -- DBS, SIS, WMS, etc.
• Perform other duties as directed.

Qualifications:

Qualifications:

• High School diploma or equivalent is required.
• 1-3 years customer service experience required. 
• 1-3 years counter sales experience is preferred.
• Active listening skills are required to correctly understand the customer's needs and provide the solution to those needs.
• Excellent verbal communication skills are desired, being able to present information to customers clearly and effectively.
• Critical thinking skills are used to determine alternate solutions or approaches to fulfilling the customer's needs.
• A good mechanical aptitude or understanding of how things are assembled and how they work is essential.
• The ideal candidate is dynamic, energetic, and has excellent communication skills including public speaking. Strong customer service, organizational & mechanical aptitude is essential.
• Proficiency in Microsoft Office is a must.

Physical Requirements:

In addition to being able to sit, stand, walk, read, talk, write and hear; to perform the essential functions of this job an individual must be able to do the following additional activities: Occasionally lift and/or move up to 10 pounds. Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions.

What We Offer:

• Competitive salary and bonus structure.
• Full benefits package including health, dental and vision beginning on first day of employment.
• Professional development opportunities.
• A chance to be part of a legacy organization that values integrity, excellence, and leadership.