Med Spa Receptionist

Job Summary
We are seeking an energetic and detail-oriented Med Spa Receptionist to join our dynamic team. In this vital role, you will be the welcoming face of our clinic, providing exceptional patient service while managing front desk operations with efficiency and professionalism. Your enthusiasm and organizational skills will ensure a smooth patient experience from check-in to check-out, supporting our commitment to delivering outstanding aesthetic and wellness treatments. This position offers a fantastic opportunity to be part of a vibrant healthcare environment dedicated to enhancing clients’ confidence and well-being.

Duties

• Greet patients warmly and assist with check-in and check-out procedures, ensuring a positive first impression
• Schedule appointments accurately using electronic scheduling system, Patient Now.
• Answer multi-line phone systems professionally, providing information and directing calls appropriately
• Maintain a clean, organized front desk area while managing clerical tasks such as filing, data entry, and appointment confirmations

Skills

Customer Service & Communication

• Excellent verbal and written communication skills
• Professional, friendly, and polished demeanor at all times
• Ability to create a welcoming, luxury guest experience
• Strong conflict resolution and problem-solving skills
• Ability to handle sensitive situations with discretion and empathy

Organization & Multitasking

• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and accuracy
• Excellent time management skills
• Ability to prioritize responsibilities while maintaining efficiency
• Reliable and consistent attendance

Sales & Client Retention

• Comfortable recommending services, packages, and skincare products
• Ability to educate clients on memberships, promotions, and treatment plans
• Strong upselling and cross-selling skills
• Goal-oriented mindset with ability to meet sales and booking targets
• Understanding of client retention and rebooking strategies

Computer & Administrative Skills

• Experience with scheduling software / EMR systems
• Ability to learn new systems quickly
• Accurate data entry and chart management
• Ability to manage phone lines, texts, emails, and online bookings simultaneously

Medical Spa / Aesthetic Industry Knowledge (Preferred but trainable)

• Basic understanding of aesthetic treatments (Botox, filler, facials, lasers, weight loss, HRT, etc.)
• Understanding of HIPAA and patient confidentiality
• Knowledge of treatment prep, contraindications, and scheduling guidelines
• Ability to follow medical office protocols and provider instructions

Teamwork & Professionalism

• Positive attitude and team-first mentality
• Ability to take direction and accept feedback
• Willingness to help with tasks outside of front desk duties
• Maintains clean, organized, and professional front desk area
• Represents the brand with professionalism on the phone, in person, and online

Work Ethic & Personality Traits

• Self-motivated and proactive
• High level of accountability
• Strong work ethic
• Coachable and willing to learn
• Passion for aesthetics, beauty, and wellness industry

Join us in creating a welcoming environment where patients feel cared for from the moment they walk through the door! We are committed to supporting your professional growth while fostering a lively team atmosphere that celebrates excellence in patient service.

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid sick time
• Wellness program

Work Location: In person

Salary : $15