Lead Medical Receptionist

Summary of Duties: We are seeking a reliable and friendly Lead Medical Receptionist to join our fast-paced Immediate Care team. This role is the first point of contact for patients and plays a key part in delivering a smooth, efficient, and compassionate experience. The ideal candidate thrives in a high-volume environment and can manage multiple tasks with professionalism and accuracy.

Job Responsibilities

• Submit patient referral and authorization requests
• Verify patient membership information
• Search for participating specialists, providers, hospitals, or other facilities
• List historical referrals and authorizations for a patient or practice
• Track utilization patterns for a practice
• Exudes excellent communication and coordination among the Care Team.
• Work closely with others of the Care Team to schedule, reschedule, follow-up, and monitor patient engagement.
• Greets and registers patients in a prompt, pleasant and helpful manner.
• Verifies and maintains up-to-date patient demographics and insurance eligibility.
• Monitors, screens, and sorts Medical Home communication daily including Telephone/Web encounters, fax inbox, mail, etc.
• Proactively Assists the Care Team in pre-visit preparation, screening, accessing patient needs, and monitoring patient registries
• Utilizes the registry and analyzes performance measurements to identify areas of improvement and works as a member of Care Team to establish methods for quality improvement
• Maintains order and compliance in the reception and waiting areas inclusive of up-to-date education and materials appropriate to the patient population
• Assists with other Care Team functions as deemed appropriate
• Process patient and/or other provider(s) request for medical records, per office policy
• Follows all policies and procedures outlined by the practice

Qualifications

• Excellent written and verbal communication skills.
• Proven ability to multi task, problem solve, and apply critical thinking skills
• Previous utilization and experience with an EMR preferred
• Bilingual skills preferred
• Reception and/or phone answering experience in an office setting, medical office setting preferred.
• Able to communicate effectively with patients, co-workers, and the general public.
• Sensitivity to confidential matters.
• Normal physical mobility, agility and endurance.
• Normal physical strength to handle routine office materials and tools including the ability to handle a 50 pound object.
• Normal eye-hand, hand-foot coordination.

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