Support Specialist I

F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen.

The way in which urban infrastructure is conceived, planned, and implemented, can have a profound effect on the communities it serves. Transit projects, in particular, represent long-term infrastructure investments that are likely to serve millions of people over time. Not only do those projects require careful planning and design, they also must be built to last. Our extensive experience across a wide variety of projects with transit agencies, as well as our broad range of construction skills, focus, and dedication, puts us in a unique position to be highly successful—even when projects are long and challenging.

Position Overview:

The Support Specialist I is responsible for direct and remote end user support of software and hardware including mobility solutions. Applicants must be able to work efficiently and independently in a team environment to resolve assigned issues accurately and in a timely fashion to best support all levels of the end-user community.

Assigned Responsibilities:

• Troubleshoot and diagnose production problems; correct identified problems; work directly with management and end users to solve issues.
• Deploy new hardware and software to users and troubleshoot existing issues on both PC and smartphone platforms.
• Maintain documentation of solutions and proactively update users with latest information to avoid common issues.
• Manage and support remote locations including on-site configuration of networking equipment to maintain reliable connectivity with the main office.
• Manage user accounts including addition and removal of users, management of mailboxes, and configuration of voice-over-IP telephony system.
• Maintain accurate backups of production systems
• Perform other miscellaneous duties as assigned.

• Bachelor’s degree required with emphasis on computer science 
• Two years PC support experience preferred

Knowledge of:

• Helpdesk/trouble ticketing software in daily activities
• Software deployment technologies like Microsoft SCCM
• Windows 7/10 operating system knowledge, preferably Enterprise edition
• Add/move/change user accounts in a Microsoft Active Directory environment
• User mailbox maintenance of Microsoft Exchange environment
• Supporting remote users with Remote Desktop and VPN technologies
• Telephony systems, preferably using Shoretel VOIP system
• Smartphone support and deployment, preferably iPhone and Maas360 MDM
• Networking concepts such as TCP/IP, DNS, DHCP
• PC hardware support including diagnosis and component replacement

Ability to:

• Make decisions and resolve problems – Seek out information and data to evaluate, prioritize and formulate best solution or practice.
• Demonstrate leadership and foster collaborative team approach – interacts well with front line and management
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships; work independently and demonstrate initiative.
• Strong and varied knowledge in order to carry out assigned administrative tasks with the need for limited supervision in a dynamic environment.

F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474.

Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly.

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401K matching
• Flexible spending account
• Life insurance
• Referral program
• Professional development assistance
• Eligibility for Year End Bonus
• LifeLock Subscription

Salary Range:

$50,000 - $60,000

F.H. Paschen reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant's qualifications, experience, education, skill training, certifications, or seniority.

Salary : $50,000 - $60,000