What are the responsibilities and job description for the Call Center Representative position at F. H. Cann & Associates, Inc.?
About Us FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. As an industry leader, we proudly support clients across higher education, government, financial services, healthcare, telecommunications, and utilities. Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Handle high-volume inbound calls to assist customers with starting, stopping, or transferring serviceRespond to customer inquiries in a professional and courteous mannerMake occasional outbound calls for verification purposesAccurately document customer interactions through efficient data entryResearch and resolve customer questions using internal systems and online toolsNavigate multiple applications, databases, and computer systems simultaneouslyAssist with payment arrangements, budget billing, and payment processingSupport customers with setting up and accessing online accountsMaintain confidentiality of sensitive information in compliance with regulations