What are the responsibilities and job description for the HVAC / R Service Coordinator position at eZone Staffing LLC?
Position: HVAC / R Service CoordinatorLocation: Framingham, MAThe HVAC / Refrigeration Service Coordinator is responsible for supporting our field technicians with the management, scheduling, and dispatching of all field technicians to handle all service and installation related calls and installations in a timely and efficient manner while ensuring that all customer expectations are met.Primary Responsibilities:Handle incoming service and maintenance calls from customers and inputs into scheduling systemAssists in dispatching and scheduling tasks when requiredCoordinates maintenance renewals, accuracy and schedules with customersManage inventory to insure stock levels are adequate in both the warehouse and service vansIssues PO’s to all service techs when neededPrepares service invoices for billingResponsible for processing warranty claims including ordering partsHandles customer inquiries, complaints, billing questions, and service requestsAssists in the shipping and receiving of all materialsQualifications:Strong attention to detailSuperior organizational skillsExcellent customer service skillsAbility to work collaboratively with minimal supervisionAble to effectively communicate with employees, customers, vendors, and subcontractorsMinimum Requirements:3-5 years of experience in the HVAC industryComputer skills proficiencyMust be able to pass a background checkBenefits:We offer competitive pay, bonuses, health care, 401K, paid vacations, holidays, and sick days.Job Type: Full-timeBenefits:401(k) matchingDental insuranceHealth insurancePaid time offWork Location: In person
Salary : $60,000 - $65,000