Corporate Trainer

Corporate Trainer, Customer Operations

OUR VALUES

At Ezee Fiber, our success is built on Speed, Simplicity, and Service. We empower our employees to act with urgency, think critically, and deliver excellence in every customer’s interaction. Whether in the field, in the office, or behind the scenes, every team member contributes to providing fast, reliable, and straightforward connectivity to the communities we serve. We foster a culture of accountability, innovation, and customer focus—where proactive, self-driven individuals take ownership in making Ezee Fiber the easiest and most trusted fiber provider in the industry.

Position Summary

The Customer Operations (Contact Center) Trainer is a key driver of team/organizational capability and performance. This role designs, develops, and delivers training that equips customer service and technical teams with the knowledge, confidence, and skills to support FTTH technology in our Contact Cener and deliver exceptional experiences for our customers. You’ll partner with leaders and subject matter experts to create engaging learning programs, assess needs, and ensure every training effort translates into measurable results. Success in this role requires a forward-thinking, hands-on and proactive professional who thrives in a fast-moving environment and takes initiative to elevate others.

Essential Functions

• Training Program Development: Partner with leaders and SMEs to design comprehensive FTTH customer service and technical training programs. Create, and continuously update, new employee and continuing education materials, presentations, manuals, guides, and multimedia resources, to meet evolving business and technology needs.
• Training Delivery: Lead dynamic in-person and virtual sessions that build confidence and skill in installation, maintenance, troubleshooting, and customer interaction. Blend classroom instruction, workshops, webinars, and eLearning for maximum engagement.
• Assessment and Evaluation: Measure learning outcomes through assessments and feedback. Analyze results to identify improvement opportunities and refine training programs for greater impact.
• Technical and Post-Training Support: Provide clear, actionable guidance to trainees during and after sessions. Proactively address knowledge gaps or recurring issues to strengthen team performance.
• Documentation and Reporting: Maintain accurate training records, attendance logs, and progress reports. Provide data-driven recommendations for enhancing training effectiveness.
• Continuous Learning: Stay informed on FTTH technologies, customer trends, and industry best practices. Integrate new insights to keep content current and relevant.
• Compliance and Standards: Ensure all training adheres to safety, regulatory, and quality standards.
• Collaboration and Communication: Work closely with managers to identify training needs and improvement areas. Communicate schedules, requirements, and outcomes clearly. Take initiative to identify trainings needed to help resolve performance or process gaps within the operations contact center.
  
  

Qualifications

Education and Experience requirements: Bachelor’s degree in Business Administration, or a related field preferred, two (2) plus years of customer service and two (2) years of technical experience.

• Familiarity with customer record systems and general practices.
• Previous experience developing and delivering Customer Operations training programs or similar
• Proficiency in the Microsoft suite of office tools.
• Highly organized, detail-oriented, and adept at communication with colleagues and leaders.
• Ability to adapt to a fast-paced and evolving environment.
• Problem solving skills with a forward-thinking mindset and drive.
• Excellent multitasking skills, effective time management, and prioritization abilities.
  
  

Skills And Attributes

• Self-motivated, proactive, and accountable with a strong sense of ownership.
• Skilled communicator able to engage learners and leaders to help influence outcomes.
• Highly organized and detail-oriented with strong time management abilities.
• Proficient in Microsoft Office Suite and comfortable with new technologies.
• Forward-thinking problem solver who thrives in a fast-paced, evolving environment.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

none

Physical And Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Pay & Benefits

• Competitive compensation package
• Health, Dental and Vision insurance
• 401k match
• Paid time off and other generous benefit programs
• Tuition reimbursement
  
  

WHY JOIN US

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Customer Operations Corporate Trainer, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.

• We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.